Assistant Manager Accounts
Genpact India Pvt. Ltd
Total years of experience :14 years, 4 Months
Managing Pet Segment Accounts worth of $49 Million Monthly revenue.
Managing End to end Accounts receivable client Queries.
Handling all types of Recons, Credit and debit details.
Managing all escalations and making sure business runs smooth as per agreed terms.
Setting up new Trade promotion account for the client.
Approving/Releasing their payments post validation
Managed VBS Segments: - Small & Medium, Soho, & Reimbursement
Monthly Revenue: - 22 million Qatari Riyal
Customer Base: - 62k
Managed more than 8 Business partners
Started with 2 team members, current headcount is 7 (6 offshore, 1 on shore)
Target Oriented- Managed 100% all active bucket collections and was meeting all targets
Negotiation skill - Strong Negotiation according to targets with the customers
Good at customer handling - Was handling escalation nicely and solving the issue with the cross functions
Bad debt Control- Always kept Bad debt of allocated accounts under budget
Answer Customers Query
Managed Customers feedback about Products
Lead the stakeholders and their issue to cross functions
Handled Live chat support Model
Initiated Pilot batch upon process change as per client requirement
Lead team as sales leads spoc
Handled Escalations Management
Graduated in BA (Bachelor of Arts)- Delhi University (New Delhi, India)