Human Resources
Galeries Lafayette
Total des années d'expérience :20 years, 8 Mois
•Resolve customer complaints and answer customers' questions regarding policies and procedures.
•Supervise the work of office and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
•Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
•Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
•Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
•Train and instruct employees in job duties and company policies or arrange for training to be provided.
•Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
•Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
•Recruit, interview, and select employees.
•Interpret and communicate work procedures and company policies to staff
•Resolve customer complaints and answer customers' questions regarding policies and procedures.
•Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
•Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
•Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
•Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
•Research, compile, and prepare reports, correspondence and other information required by the management.
•Coordinate activities with other supervisory personnel and departments.
•Develop or update procedures, policies and standards.
• Make recommendations to the management re staffing decisions and procedural changes.
•Train and instruct employees in job duties and company policies.
•Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
•Participate in interviewing and selecting employees.
•Interpret and communicate work procedures and company policies to staff.
•Responsible for the management of assigned property portfolio & development thereof.
•Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales, especially managing personal time and productivity.
•Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.
•Manage product/service mix, pricing and margins according to agreed aims.
•Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.
•Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
•Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.
•Respond to and follow up sales enquiries using appropriate methods.
•Monitor and report on market and competitor activities and provide relevant reports and information.
•Record, analyze, report and administer according to systems and requirements.
•Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
•Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
•Attend training and to develop relevant knowledge, techniques and skills.
•Monitor and advise on how the quality management system is performing and publish data and reports regarding university performance against set indicators.
•Liaise with Rectors/Deans and academic staff throughout the organization to ensure that the QA system is functioning properly. Where appropriate, advise on changes and their implementation and provide training, tools and techniques to enable others to achieve quality.
•Promoting quality achievement and performance improvement throughout the organization.
•Setting QA compliance objectives and ensuring that targets are achieved.
•Ensuring compliance with national and international standards and legislation.
•Defining quality procedures in conjunction with academic staff.
•Setting up and maintaining controls and documentation.
•Identifying relevant quality-related training needs.
•Collating and analyzing performance data and charts against defined parameters.
•Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures.
•Liaising with University of Westminster (UK) auditors and ensuring the execution of corrective action and compliance with UoW specifications.
•Monitoring performance through gathering relevant data and producing statistical reports.
with honors