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Yara Azbak, Call Center Customer Service Representative

Yara Azbak

Call Center Customer Service Representative·IBRAQ

Saudi Arabia

Diploma, Business Administration

Work experience

Total years of experience: 2 years, 5 months

Call Center Customer Service Representative

December 2025 - Present

IBRAQ

Jeddah, Saudi Arabia

December 2025 - Present

• Handle customer inquiries via phone and direct communication regarding products and services.
• Process orders, cancellations, and complaint resolutions efficiently.
Company industry:
Retail & Wholesale

Customer Service Assistant

January 2025 - December 2025

Panda Retail Company – Savola Group

Jeddah, Saudi Arabia

January 2025 - December 2025

• Provided customers with product information, pricing, and promotions.
• Managed returns and exchange requests professionally.
Company industry:
Retail & Wholesale

Customer Service Representative

January 2024 - January 2025

STC

Jeddah, Saudi Arabia

January 2024 - January 2025

• Assisted customers and handled inquiries professionally.
• Maintained excellent customer service standards.
Company industry:
Telecommunications

Education

King Faisal University

January 2027

January 2027

Diploma, Business Administration

Saudi Arabia

Fatima High school

May 2023

May 2023

High school or equivalent, high school

Saudi Arabia

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Expert