HR Manager
SALTEK SAL
مجموع سنوات الخبرة :13 years, 7 أشهر
• Develop HR strategy in line with the overall strategy and ensure proper implementation
• Review periodically the Organization Structure and propose adjustments where and when needed to ensure that the company is equipped with the needed capabilities
• Develop Workforce planning, and align Job Descriptions in order to define knowledge, skills and abilities to meet the short-term and long-term objectives
• Manage posting vacancies, assessing applications, interviewing, testing applicants & making recommendations
• Prepare job offers and employment contracts
• Responsible for smooth and systemize on-boarding to familiarize employee with Saltek work environment.
• Ensure complete induction / orientation general and departmental programs for new joiners
• Review payroll data / documents such as overtime, attendance, salary package changes, joiners/leavers etc
• Generate and dispatch the monthly payroll to finance department
• Manage and prepare staff evaluation forms for performance evaluation, support Department Heads in the evaluation process
• Analyze the received Performance Assessments and recommend actions such as promotions, salary increments, training needs, training proposals, disciplinary activities etc…
• Identify and develop training needs matrix, arrange and facilitate staff training
• Create, develop, review and maintain human resources policies and procedures
• Create motivational tools customized to company’s culture, and recognition programs that enhance employees’ productivity
• Initiate programs and projects focusing on establishing human resources departments’ pillars such as: career path, merit increase, incentive scheme, grading system, etc...
• Ensure all employees are registered in NSSF
• Monitor daily employees’ attendance using attendance software and timesheets
• Analyze absent timings and sick leaves and propose corrective actions to reduce the % of absenteeism
• Employment requests are acknowledged within 48 hours.
• Every applicant receives a personalized response to their application.
• Applicant correspondence is handled in a timely and professional manner and interviews are set up on behalf of management.
• CVs are distributed to Heads of Department and followed-up on.
• Every applicant receives a final response to their employment request.
1. Kempinski recruitment web-site:
• All vacancies are posted.
• The hotel page of the recruitment website is up-to-date and well maintained.
2. On-boarding:
• All new joiners are personally welcomed and necessary paperwork completed in an organized and efficient manner.
• New joiner starting dates are communicated and coordinated with the respective HODs and the Training department.
3. Administration:
• Every employee has a complete employee file.
• Employee and payroll data is maintained in systems.
• Vacation and sick leave are tracked.
• TTTTs are tracked.
• Employees’ anniversaries are tracked and anniversary gifts and cards are personally handed over by the Head or Department, Hotel and/or General Manager.
4. Maintenance:
• The employee communication boards are up-to-date and attractive.
• The employee locker rooms and cafeteria are looked after.
• Employees are welcomed to the Human Resources office in a warm and friendly manner.
5. Exit:
• Every leaver receives an exit interview.
• Every leaver respecting a notice period receives an employment certificate on their last working day.
6. Employees Engagement:
• Handling employees’ activities sent monthly by the regional office.
• Any other activities related to the Hotel.
Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel.
• Maintains customer confidence and protects operations by keeping information confidential
• Support the management with monitoring and implementing employment and HR policies, practices, and guidelines.
• Responsible for the recruitment process.
• Keeping track for the employees’ leaves, and assists in processing the payroll on monthly basis.
• Issues and revises all documents to be sent from the company (offers, memos, letters, emails…)
• Responsible for all filings and office organization to ensure an efficient use of resources and an efficient operation.
• Manage and administer all office supplies.
• Organize and manage all travel arrangements.
• Participate in exhibitions, seminars, conferences and trainings organized by the company.
• Receive all company guests and offer assistance
• Coordinate with sales/ technical team and management to prepare and track purchase orders.
• Assist the sales team in preparation of presentations and material submittals.
• Compare purchasing order with received goods and follow up on purchase order claims.
• Manage and evaluate all logistics related to import orders including requesting freight quotations, insurance, shipment documentation, customs and clearance.
• Support accounting to insure stocks sheet are all updated and coordinate with management to ensure appropriate stock levels are maintained.
• Support other departments with any related tasks.
• Creating and distributing documents/memos
• Communicating and auditing the implementation of the company's HR policies
• In charge of standardizing personnel and HR related matters in all of the company's branches
• Maintaining computer system by updating and entering data
• Setting appointments and arranging meetings
• Responsible for interpreting company policy to facilitate consistent application
• Updates and maintains all personnel record and ensures completeness, accuracy and timeliness
• Keeping track of employees annual leave and sick leave
• Maintaining job descriptions and update as and if necessary.
• Assists in the insurance procedures and the follows up on their distribution to the employees
• Registers employees at the ministry of finance and ministry of labor
• Registers warnings at the ministry of labor
• Follows up on all Social Security related formalities
• Works on completing the Social Security demand for registration
• Prepares reports regarding the NSSF registered employees or terminated employees
• Monitor all employees’ grooming and attendance and setting penalties
• Visiting all branches Monthly and issuing reports
• Processing payroll with coordination with the Accounting Manager, which includes ensuring transportation, leaves and sick time are tracked in the system.
• Processing commissions for branches and Administration with coordination with the Accounting Manager
• Facilitating resolutions to any payroll errors
• Participating in benefits tasks, and approving invoices for payment.
• Maintaining current HR files and databases
• Updating and maintaining employee benefits, employment status, and similar records
• Maintaining records related to grievances, performance reviews, and disciplinary actions
• Performing file audits to ensure that all required employee documentation is collected and maintained
• Completing termination paperwork and assisting with exist interviews
• Initiates data change requests and ensures system accuracy of HR transactions including new hires, terminations, job changes, salary modifications and other job-related requests
• Maintains full cycle recruitment process to meet the talent acquisition goals across all levels within multiple functional areas.
• Posting job ads and organizing resumes and job applications
• Scheduling job interviews and assisting in interview process
• Ensuring background and reference checks are completed
• Preparing job offers
• Preparing new employee files
• Orienting new employees to the organization (setting up a designated log-in, workstation, email address, uniforms, attendance cards…)
• Conducting benefit enrollment process
• Administering new employment assessments
• Serving as a point person for all new employee questions
• Other duties requested by Human Resources Manager
Recruitment:
• Post and retrieve CVs of candidates applying on BATCO Website, email or other internet sources/ads, and through LinkedIn professional recruitment services.
• Screen all CVs received, and save them on the server and database.
• Assist applicants in filing Application Forms in BATCO.
• Update related logs on daily basis.
• Communicate with recruitment agencies concerning vacancies, contact details of candidates selected for interviews in addition to interview schedule.
• Coordinate with head of departments and candidates concerning candidates’ profile, interviews, contact candidates and send e-mails in this concern.
• Interview candidates up to supervisory level about their experience, education, skills and behavior.
• Collect assessment forms once interview is done and saving them in proper files.
• Prepare Job offers and sends it to candidates for acceptance.
• Prepare files for newly hired employees and following up with them till files are completed.
• Prepare and circulate (Head of Department/HR Director) the required forms once candidate is hired.
• Conduct orientation sessions for newly hired employees.
• Send reply letters to applicants (Rejection Letter)
• Prepare invoices received from Recruitment agencies on SAP.
Other Tasks:
• Negotiate with travel agencies to get flight quotations.
• Coordinate travel and stay arrangements for traveling employees.
• Update the leaves table and employees’ status and send weekly report to HR Director.
• Assist with the day-to-day efficient operation of the HR office.
• Maintain employee files updated.
• Performs administrative tasks.(Executive Assistant for CEO when requested)
* May 2012-Present
RCG Int; Rabih Consulting Group- Zouk Mosbeh
Human Resources Generalist & Specialist
Responsible for all human resource activities to include:
• Develop and maintain Leave Management System and track attendance, and report to Payroll Manager leave/absence, overtime and recuperation days of each employee.
• Employee relations (Serve as primary interface with employees to manage and administer employees’ suggestions and inquiries, compensation labor agreements, performance management, disciplinary procedures and employees termination).
• Manage training and development schedule (employee orientation, staff development, technical and safety, leadership, career planning) and follow up performance appraisals and job analysis with HODs.
• Employee Relations (handbook, newsletter, recognition programs, announcements, electronic communication), and Internal communications (policies and procedures, management development, management reporting).
• Recommend, develop and maintain human resource data bases, computer software systems, and manual filing systems, develop and recommend operating policy and procedural improvements.
• Handling the recruitment and selection process (Job order, advertising and searching for CVs, Screening CVs, Interview, Feedback and Offer, hiring).
• Screen applicants for basic compliance with position qualifications, and summarize CVs for easier evaluation.
• Prepare and update Job Analysis and Job Descriptions when required.
• Manage and administer HR events and Marketing Campaigns (Job fairs, university open doors).
in sourcing tools and technologies, be responsible for recruiting communications in person, via e-mail, fax or phone with hiring managers, HR Manager, candidates and external vendors, support Payroll Manager in varying aspects pertaining to the company's leaves calculations, prepares and updates Job Analysis and Job Descriptions when required.
* November 2011-April 2012
"Le Royal Hotel" five stars hotel and a member of the LHW (Leading Hotels of the World) and the GMH ( General Mediterranean Holding's Hotel) - Leisure Hill Complex, Dbayeh, Beirut)
Assigned a Departmental Trainer for the Font Office Team.
Assist in conducts function as orientation, performance appraisal, coaching, training, and discipline if necessary to ensure appropriate staffing and productivity, identifies training needs, develop formal training and implements training session for all front office sections (Operator, guest services, bell boys and concierge), implies testing procedures to confirm employees' knowledge about LHW standards with ratings reported to the Hotel Manager, maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of the employees, assist in conducting comprehensive weekly departmental meeting to include review of procedures and events, which warrant special handling and detailed information.
* October 2010-November 2011
"Le Royal Hotel" five stars hotel and a member of the LHW (Leading Hotels of the World) and the GMH ( General Mediterranean Holding's Hotel) - Leisure Hill Complex, Dbayeh, Beirut)
Acting as shift leader and in charge of guest services section
Supervises and participates in all activities related to the process of rooming hotel guests, supervises and coordinates room assignment with concerned Front Office sections & other hotel departments, supervises all rooms' inspections and amenities distribution, ensures that all guests are advised of their room numbers and room rates, handles complaints efficiently and promptly, ensure that all guest info are entered to the computer of the Police General Security system and Black book, reports daily activity in the guest services log book.
* May 2009-September 2010
"Le Royal Hotel" five stars hotel and a member of the LHW (Leading Hotels of the World) and the GMH ( General Mediterranean Holding's Hotel) - Leisure Hill Complex, Dbayeh, Beirut)
Guest Relations Agent (Covering reception tasks)
Implement and abide by the Leading hotels of the world standard policies and procedures, prepare the distribution of amenities, welcome letters, birthday letters, and birthday mails, inspect rooms before guest's arrival, welcome VIP guests, greets guest courteously upon arrival, promotes in house services, facilities and restaurants, actively participates in group/crew rooming, handles guest needs, inquiries and requests, assist the guest in the business center when ever is needed, makes individual reservations and assist in maximizing the hotel room's revenue and occupancy, convince all walk in guest in our product and provide them with all service required, check in and checkout procedures.
* January 2009-April 2009
"Le Royal Hotel" five stars hotel and a member of the LHW (Leading Hotels of the World) and the GMH ( General Mediterranean Holding's Hotel) - Leisure Hill Complex, Dbayeh, Beirut)
In charge of the operator section
Ensures knowing all fire and safety procedures plan, all messages are taken properly with all the information, reports daily activity in log book, maintains a good employee relationship, complies with Hotel Health, Safety and Policies, performs related duties and special projects as assigned, and always available to perform any other job in other sections whenever requested
* Aug 2008- Dec 2008
"Le Royal Hotel" five stars hotel and a member of the LHW (Leading Hotels of the World) and the GMH ( General Mediterranean Holding's Hotel) - Leisure Hill Complex, Dbayeh, Beirut)
Operator Agent
Uses the correct procedures for handling calls, including all billing forms, message handling and the selling of guest services and restaurants in the hotel and attends to the hotel guests in all communications from inside and outside the hotel.
SKILLS
* IT (Computer Skills)
Working in computer MS windows, MS words, MS PowerPoint, MS Excel, and Internet Access.
Fidelio, Protel, Micros and BIOCA
Working Knowledge in Photoshop
* 2008- Fall 2012 Notre Dame University Louaize B.A in Industrial Psychology Courses include: Operation management, Selling techniques, Communication skills, Marketing.
* 2007-2008 Notre Dame University - Louaize Human Resources Management
* 2006-2007 Antonine Sisters School Mar Elias-Ghazir Lebanese Baccalaureate Part II - Sociology Economics
