Yara Namrouqa

* Welcomes customers by greeting them; offering them assistance.

* Directs customers by escorting them to racks and counters; suggesting items.

* Advises customers by providing information on products.

* Helps customer make selections by building customer confidence; offering suggestions and opinions.

* Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

* Contributes to team effort by accomplishing related results as needed.

*Handling cash (cashier), main responsibilities:

1) Receive payment by cash, check, credit cards, vouchers, or automatic debits.

2) Issue receipts, refunds, credits, or change due to customers.

3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

4) Greet customers entering establishments.

5) Maintain clean and orderly checkout areas.

6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

7) Resolve customer complaints.

8) Answer customers' questions, and provide information on procedures or policies.

* Ensure accurate opening and closing procedures of shops are maintained.

* Handle all complaints with utmost professionalism.

* Responsible for ensuring positive and efficient handling of all enquiries and in-coming calls, always answer clearly and positively using the scripted customer service lines suggested at customer service training.

* Perform the necessary procedure for wheelchair loan, gift vouchers sales, etc.

* When required perform "meet and great" duties for tour related groups, schools, DTCM etc.

* Ensure running of sales promotions and report any related issues immediately to customer service manager.

* Assist on monitoring the bathrooms and common areas of the mall, signage of the shops and mall, to ensure the center always "looks its best" and report any problems or concerns immediately to CS manager.

* Responsible for handling the merchandise and services sold at the CS booth.

* Responsible for aiding the lost and found function (for item and lost children).

* Assist in maintaining a current and accurate contact list for all retailers in the center.

* Work with the customer service supervisor to ensure all in-mall directories are up-to-date.

* Ensure positive and ongoing communication between customer service, retailers, maintenance and security.

* Ensure accurate and efficient handling of all retail related complaints and inform the relevant security, maintenance or other department immediately, monitor and follow up to ensure complaints were addressed.

* Miscellaneous other tasks as reasonably required.

* Check the following:

1. All elevators, escalators, cleaned and tidy.

2. All fire exits are clean and clear, open.

3. The operation time of the tenants

* Welcomes customers by greeting them; offering them assistance.

* Directs customers by escorting them to racks and counters; suggesting items.

* Advises customers by providing information on products.

* Helps customer make selections by building customer confidence; offering suggestions and opinions.

* Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

* Contributes to team effort by accomplishing related results as needed.