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Yara Namrouqa, E2E supply chain product planner

Yara Namrouqa

E2E supply chain product planner ·Sanofi

Spain

Bachelor's degree, Business administration

Work experience

Total years of experience: 12 years, 0 months

E2E supply chain product planner

January 2023 - Present

Sanofi

Barcelona, Spain

January 2023 - Present

Company industry:
Pharmaceutical Manufacturing
Job role:
Manufacturing

DRP Planner

January 2021 - January 2023

Sanofi

Barcelona, Spain

January 2021 - January 2023

Company industry:
Pharmaceutical Manufacturing
Job role:
Logistics and Transportation

Supply Chain Specialist

June 2018 - January 2021

Sanofi

Amman, Jordan

June 2018 - January 2021

Company industry:
Pharmaceutical Manufacturing
Job role:
Support Services

Supply Chain Associate

September 2017 - June 2018

Sanofi

Amman, Jordan

September 2017 - June 2018

Company industry:
Pharmaceutical Manufacturing
Job role:
Support Services

receptionist

December 2016 - September 2017

Sanofi

Amman, Jordan

December 2016 - September 2017

Company industry:
Pharmaceutical Manufacturing
Job role:
Administration

Sales Executive

August 2015 - March 2016

Chalhoub Group

Amman, Jordan

August 2015 - March 2016

* Welcomes customers by greeting them; offering them assistance.

* Directs customers by escorting them to racks and counters; suggesting items.

* Advises customers by providing information on products.

* Helps customer make selections by building customer confidence; offering suggestions and opinions.

* Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

* Contributes to team effort by accomplishing related results as needed.

*Handling cash (cashier), main responsibilities:

1) Receive payment by cash, check, credit cards, vouchers, or automatic debits.

2) Issue receipts, refunds, credits, or change due to customers.

3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

4) Greet customers entering establishments.

5) Maintain clean and orderly checkout areas.

6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

7) Resolve customer complaints.

8) Answer customers' questions, and provide information on procedures or policies.

Company industry:
Retail & Wholesale
Job role:
Sales

Customer service representative

April 2015 - July 2015

Al-tajamouat for touristic projects PLC

Amman, Jordan

April 2015 - July 2015

* Ensure accurate opening and closing procedures of shops are maintained.

* Handle all complaints with utmost professionalism.

* Responsible for ensuring positive and efficient handling of all enquiries and in-coming calls, always answer clearly and positively using the scripted customer service lines suggested at customer service training.

* Perform the necessary procedure for wheelchair loan, gift vouchers sales, etc.

* When required perform "meet and great" duties for tour related groups, schools, DTCM etc.

* Ensure running of sales promotions and report any related issues immediately to customer service manager.

* Assist on monitoring the bathrooms and common areas of the mall, signage of the shops and mall, to ensure the center always "looks its best" and report any problems or concerns immediately to CS manager.

* Responsible for handling the merchandise and services sold at the CS booth.

* Responsible for aiding the lost and found function (for item and lost children).

* Assist in maintaining a current and accurate contact list for all retailers in the center.

* Work with the customer service supervisor to ensure all in-mall directories are up-to-date.

* Ensure positive and ongoing communication between customer service, retailers, maintenance and security.

* Ensure accurate and efficient handling of all retail related complaints and inform the relevant security, maintenance or other department immediately, monitor and follow up to ensure complaints were addressed.

* Miscellaneous other tasks as reasonably required.

* Check the following:

1. All elevators, escalators, cleaned and tidy.

2. All fire exits are clean and clear, open.

3. The operation time of the tenants

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales Executive

August 2012 - January 2014

Azadya group (Massimo Dutti)

Amman, Jordan

August 2012 - January 2014

* Welcomes customers by greeting them; offering them assistance.

* Directs customers by escorting them to racks and counters; suggesting items.

* Advises customers by providing information on products.

* Helps customer make selections by building customer confidence; offering suggestions and opinions.

* Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

* Contributes to team effort by accomplishing related results as needed.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

The University of Jordan

January 2016

January 2016

Bachelor's degree, Business administration

Jordan

GPA (point): 2.77 out of 4

GPA (point): 2.77 out of 4

Skills

Management
Expert
Management
Expert
Supervising
Expert
Supervising
Expert
Learning and Development
Expert
Learning and Development
Expert
Event Planning
Expert
Event Planning
Expert
Reporting
Expert
Reporting
Expert
Management
Expert
Management
Expert
Supervising
Expert
Supervising
Expert
Learning and Development
Expert
Learning and Development
Expert
Event Planning
Expert
Event Planning
Expert
Reporting
Expert
Reporting
Expert

Languages

English
Expert

Training and Certifications

Certifications
Certificate of experience
Apr 2015