yara usama ibraheem, customer support

yara usama ibraheem

customer support

Smart tech system

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Faculty of arts- ancient european civilization
Expérience
4 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 7 Mois

customer support à Smart tech system
  • Egypte - Le Caire
  • novembre 2012 à mars 2013

• Deal directly with customers either by telephone, email or face to face.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle complaints.
• Perform customer verifications.
• Process forms, applications and requests.
• Direct requests and unresolved issues to the designated department.
• Manage customers' accounts.
• Keep records and details of customer interactions.

Receptionist à HSBC bank
  • Egypte - Le Caire
  • mai 2012 à septembre 2012

Meeting and greeting clients -Booking meetings -Arranging couriers -Answering and forwarding phone calls -Screening
phone calls .

Teacher à EL Rahman Orphan Foundation
  • Egypte - Le Caire
  • juillet 2008 à mars 2012

Educate English, Arabic, Math, Religion for children have 7 and 8 years old

Éducation

Baccalauréat, Faculty of arts- ancient european civilization
  • à Ain shams university
  • juin 2011

Specialties & Skills

Teacher Training
Point to Point
Microsoft Office
Smart Clients
microsoft office programs ( word - power point - access- excle
photoshop 7EM - CS5

Langues

Anglais
Expert

Formation et Diplômes

CAPMAS (Certificat)
Date de la formation:
November 2011
Valide jusqu'à:
December 2011
CAPMAS (Certificat)
Date de la formation:
September 2011
Valide jusqu'à:
September 2011
Arabian board of NLP (Certificat)
Date de la formation:
September 2012
Valide jusqu'à:
October 2012
UNISCO (Certificat)
Date de la formation:
July 2011
Valide jusqu'à:
August 2011
edumaster (Certificat)
Date de la formation:
September 2012
Valide jusqu'à:
September 2012