Assistant Housekeeping Manager
Qatar National Convention Centre
Total des années d'expérience :17 years, 0 Mois
• Plan and develop the standards of cleanliness required to ensure the Centre’s public image is maintained.
• Coordinate & plan with cleaning support partner entire cleaning of QNCC building, making sure support partner performing all regular tasks without fail.
• Identify the human and other resources needed to meet operational requirements taking into account the cost effectiveness of using contractors.
• Plan and prepare an annual budget to meet operational needs.
• Develop the operating procedures necessary to manage the housekeeping function effectively.
• Implement the day-to-day housekeeping plan and maintain the agreed service levels of cleanliness within budget.
• Implement and conduct a program of continual productivity, safety, health and environmental improvement thorough out the department.
• Make sure waste management and petrol controlling services are done effectively in the building all time.
• Prepare and send monthly reports to the senior manager.
• Prepare and send all financial reports and inventories to finance department on monthly basis.
• Developing an inspection program for all public areas/guest areas to ensure that proper maintenance and standards are achieved and sustained
• Developing cost saving and control exercise for all team members in the assigned section/department.
• Follow-up with Operation Division on their requirements to set up halls, meeting venue and guest areas.
• Attends the Food and Beverage Department and Operation Department meetings regularly and coordinates with them for any special requests / projects
• Coordinate effectively with Finance Division on all accounting matters of Housekeeping appointed outsource contractors.
• Investigate teams or guest complaints and take corrective measure.
• Oversee the uniform room operations and coordinate with uniform staff for the daily activities.
1, Assist to executive housekeeper in planning, organizing & staffing for day to day smooth departmental operation.
2, Prepares housekeeping attendant allocation according to the event plan for the day & conducts daily briefing, supervise 60 staffs in a shift.
3, Maintains high level of cleaning standard & presentable of front of the house & back of the house areas.
4, Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
5, Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
6, Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
7, Check and monitors various types of cleaning machines daily.
8, Reports maintenance job order to engineering and regular
follow ups for resolving defect
9, Record and control payroll matters of the Shared service staff in the department.
10, Making purchasing request and receiving goods.
11, Making monthly consumption reports for Housekeeping consumable items.
12, Monthly machine inventory, machine spare parts and maintenance report.
13, Forward administrative work to departments concerned.
14, Duty roster and allocation for all shifts.
1, Record and control payroll matters of the Shared service staff in the department.
2, Making purchasing request ad receiving goods.
3, Managing and taking care of Housekeeping store.
4, Maintain filing system.
5, Making monthly consumption reports for Housekeeping consumable items.
6, Monthly machine inventory and machine spare parts and maintenance report.
7, Forward administrative work to departments concerned.
8, Coordinate with the other departments for operation needs.
9, Duty rosters and allocation for all shifts
10 Coordinate with suppliers for delivery,
1, Record and control payroll matters of the department.
2, To run various status report in order to do opening shift.
3, Prepare monthly roster for all Housekeeping attendants and Supervisor.
4, To answer the telephone calls as per the hotel standard.
5, Ensure filing systems is maintained as per various files established.
6, Forward administrative work to departments concerned.
7, Scheduled colleagues for training against occupancy
8, Maintain filing system
1, To oversee and direct the Housekeeping Office in all aspect.
2, Answers the telephone as per hotel standard.
3, To run various status report in order to do opening shift.
4, To maintain filing system.
5, To respond promptly and politely to any request from the guest and details to be log in the logbook.
6, To prepare and monitor room status reports for possible discrepancies