Key Account Manager / Enterprise Account Manager
Bayt.com
مجموع سنوات الخبرة :17 years, 10 أشهر
With the following responsibilities:
Objective of Key Account Manager (KAM):
The purpose of this role is for a high impact sales and account professional to work with prominent and high profile employer accounts, to generate the planned revenue through sales of complete range of Bayt employer product and service offerings.
Also to aggressively expand the client base and ensure significant revenue increases, along with having technical know-how to conduct software presentations, address platform functions and usability features, trouble-shooting and overseeing the sales cycle.
Outline of responsibilities and activities:
● Work at all times in a manner that reinforces Bayt.com as an admired and respected market-leading company,
● Initiate and develop a strong relationship with Governmental and Public Authorities to generate key-note projects,
● Expand revenue size of assigned enterprise customer companies,
● Determine customers' recruitment needs and talent management needs, and prepare proposals to sell services that address these needs,
● Engage new and existing accounts in a solution-selling approach to sell the full spectrum of Bayt.com’s products and services such as: recruitment, value-added services, information management. These include but are not limited to Bayt.com recruitment solutions, Talentera, vfairs, Afterhire,
● Give demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy,
● Engage in creative solution selling to revise and expand Bayt.com’s service offerings to meet the changing recruitment needs of local enterprise clients,
● Liaise between IT, Online Ad Sales and the client to ensure effective fulfillment of various recruitment solutions,
● Manage the training, usage and follow-up queries with clients through supervision of the assigned Customer Success Executive,
● Track monthly sales and accurately forecast sales for a rolling 90-day advance period,
● Track all sales, communications and opportunities in the CRM system,
● Achieve significant market share growth, minimum sales metrics and substantial pipeline in addition to abidance by company values and qualitative assessment by relevant managers in order to achieve confirmation,
● Consistently grow market share and incrementally grow customer share in each month,
● Participate in weekly training sessions to improve both efficiency and effectiveness,
● Continually build and maintain a sense of teamwork with Bayt.com staff across teams and offices,
● Participate fully and energetically in making Bayt.com the most admired and respected Middle Eastern success story,
● Carry out other tasks as requested by the management.
1. The primary responsibility of this role is to increase Bayt.com‘s product portfolio per customer and to maintain the highest level of customers’ loyalty.
2. Maintain and grow transactions and revenue volumes from assigned database of customers
3. Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
4. Effectively manage the growth of assigned customers through transactional and solution-oriented selling approach.
5. Determine customers' recruitment needs, and prepare proposals to sell services that address these needs
6. Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
7. Oversee fulfillment of the following:
i. Training.
ii. Customer Care.
iii. Traditional recruitment.
iv. Executive Search.
8. Essential Tasks:
- Initiate primarily telephonic outbound calls to the assigned database.
- Effectively qualify through Recruitment Needs Analysis; using value-based selling
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of customers contacted into CRM.
- Manage growth of customer’s business by developing them to be loyal customers of Bayt.com
- Accurately use CRM for sales processing; keep comprehensive, accurate notes in CRM, prepare forms or agreements to complete sales.
• Developed a strong and long-term relationship with new and existing customers.
• Leveraged this relationship to ultimately promote Bayt.com products (Online subscriptions) and services and motivate repeat client usage (RENEWALS).
• Motivate clients to recommend Bayt.com through positive word-of-mouth (REFERRALS), more also to activate Job Postings through constant follow up.
• Obtain remarkable testimonials from clients on the benefits of Bayt's online services.
• Assist clients to search Bayt’s database for suitable candidates.
• Present a shortlist to clients for various career level positions.
• Provide training sessions to clients on how to utilize Bayt.com services & the Branded Career Channels (BCC).
• Coordinate with the IT department for any technical issues/enhancements in the website.
• To develop a strong and long-term relationship with new and existing customers.
• To leverage this relationship to ultimately promote Bayt products and services and motivate repeat client usage.
Main Responsibilities:
• Involved in planning administering and organizing wider marketing operations.
• Involved in conducting presentations to promote the business.
• Being part of the sales team in setting marketing and sales targets that are used as KPI to measure performance by the Management from time to time.
▪ Involved in handling day to day International student affairs and administration.
Key responsibilities:
Develop and execute sales strategies.
Maintain and strengthen a large portfolio of clients.
Manage the sales process.
Keep the showroom well displayed.
Close the deals and follow up with the clients.
Build relationships with the customers and match customers with the right solutions for their needs.
Initiate and close sales for customers.
Computer Engineering, Network's major.