Store manager
Alfuttaim Group - F&F
مجموع سنوات الخبرة :12 years, 8 أشهر
• Led the Store set up and the grand opening.
• Responsible for store's daily operations, high-volume customer service, P&L management.
• Ensure that the sales and profits are maximized as well as providing direction to the team through leadership, motivation and effective communication.
• Collaborate with VM and team leaders to launch and introduce seasonal guideline and to enhance team product knowledge.
• Establish and maintained relationship with VIP customers, and handle them inquires and complains.
• Conduct team performance appraisal and advise the team on setting succession and individual development plans.
• Responsible for create and share brand newsletter on monthly basis.
• Responsible to plan and conduct brand trainings sessions in association with senior management and the compliance team.
• Trained and coached team leaders and senior sales on store operations, brand SOP and group policy and strategies.
• Coached Sales Associates on product knowledge through in-store product training by establishing partnerships with Vendor Representatives, and using training tools separate from corporate communications.
• Conducted staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.
• Managed the stock levels and ensure the frequency and volumes of deliveries are according to peaks and always have adequate stocks available in the store.
• Led and motivated the store team to increase sales and ensure efficiency performance.
• Managed the store stock levels - Made key decisions to control the healthy hold stock.
• Analyze sales figures - department and category performance and check the fast slow moving items - set require replenishment or stock transfer order with the related store/ department.
• Forecast volume of future sales to maximize profits.
• Organized professional training and development courses.
Graduated from Tishreen university in Latakia, and attended several training courses at the same major following to my graduation.