head of operations and business development manager
baniyas coop uae
Total des années d'expérience :17 years, 3 Mois
t Ensure all branch managers and other department working as per company goals, objective and KPIS are showing green light.
t Business strategy to hunt new business opportunities and implement those strategies
t Three new branches built and make them operational from start
t Hunt the new area and building two new malls
t Hunting new brands, Signing off deal with them and entered in new business
t New Community centre opening this year with community services innovation
t Business development with innovated approaches of European benchmark in FMCG/Fresh food and non food products.
t Set up new stores, cash and carry and making business profitable with support of Procurement team by purchasing and expanding vision to retail, whole sale And HORECA.
t Work with commercial team to expand the business
t Set up distribution operation across Abu Dhabi
t Branches remerchandising as per business and customer need by using space range merchandising and floor planning techniques.
t Making decision to import right product at right price according to region need.
t Launching store standards/displays/graphics as per European standard under local law.
t Negotiating and Managing weekly and monthly promotions with Suppliers.
t Launch full plan for staff and managers training as per European standards.
t Improving IT system as per requirement of modern stock control, warehouse management, price integrity and checkout management.
t Working closely with supermarket tenants to have unified standards across supermarket and cash and carry.
t Dealing with supplier to buy price integrity, maintenance, office supplies and other equipment on competitive price.
t Playing decision making role in project management.
t Risk and Team Management by using Leadership qualities.
t Coaching all Branch managers an store team to use customer focus technique
t Shoulder to shoulder technique to motivate all co workers.
t Increase company profit by using cost cutting techniques.
• Ensuring all budgets are made as per company strategy and goals, disseminating the Budget to all related departments. (Sale growth 10.6%, HR cost reduction AED 30000 in first 3 months, GP improved by 1.6%)
• Established and Leading new business opportunity team to sign off new innovation in company.
• Launched and Leading the pricing team and setting up structured price to protect the interest of company.
• Daily/weekly/monthly meetings to assess the target and revising strategies if required.
• Observational check balance on buyer team and leading them in the structured process.
• Developing new business strategies which will help improve business for customers.
• Leading new project of training and development of staff.
• Leading launching of new store.
• Developing and implementing improved schedule of daily routines in stores.
• Team lead to achieve benchmark inventory of company. (Inventory Reduced 13% in 3 months)
• Team lead to Reduce Shrink and waste of company.(Reduced 50% in 3 months)
• Developing strategies to transform company as one stop easy buying for customers.
• Developing strategies to reduce the overhead of company. (Reduced 10% in 2 months)
• Leading IT team for the implementation of better strategies of getting more efficient data on time for analysis.
TESCO IRELAND, Dublin, Ireland
Hypermarket General Manager/Store General Manager 2010 to 2016
t Successfully achieve budgeted sales by ensuring availability, and service levels, succeed availability targets by ensuring that ordering procedures are followed, and targets are achieved. Skillfully implement department’s plans, ensures manpower plan is implemented to maximum productivity, and achieves targets. Monitors training and results achieved.
t Ensures all managers in his department have personal objectives, and KPIs which cascade down the department deliverable, regularly reviews performance, and provide annual performance rating for his direct reports. Ensure optimum structure for his department and that positions are properly staffed, maintain high retention rates and implements plans.
TESCO NAAS EXTRA, Tesco Ireland
Deputy Manager/Trader 2014 to Present
t Skillfully support all business planning including award winning initiatives and achieving company objectives. Making all decisions to increase the trade of store if required. Supervise all HR issues with trade union and colleagues. Leading all HR training, payroll and talent spotting.
t Working successfully with all crew members, ensuring customer satisfaction, exceeding expectations and achieving improvements in customer service working as part of a team with a focus on staff retention. Accountable for managing waste and shrinkage budgets.
TESCO EXPRESS GROUP, Dublin 2012 to 2014
Area Operations Manager & Area HR Manager 2013 to 2014
t Delivered coaching to staff and re-assigned to different departments as appropriate to ensured maximum productivity and achieve targets. Making sure all stores are compliant with law and company policies. Managed the property and looking for new stores opening opportunities.
t Worked effectively with the head office/store director setting weekly targets for each store, examined each store’s KPI’s and skillfully ensured sales targets were met. Regularly visited all stores to ensuring store standards were upheld.
Store Manager 2013 to 2014
t Accountable for the day-to-day decision-making regarding the placement of staff in alignment with skills. Dealt with all staff personnel matters, handled internal/external legal audits and best practice ensuring store standards are upheld.
Career Progression (Cont.)
Area Safe Hand Store Manager/Area Security, Compliance & Refit Manager/Trader
2012 to 2013
t Educated stock control and security managers on how to achieve green light on stock integrity audit. Promoted a cohesive working environment and worked collaboratively with the area personnel manager and resolved issues in a professional manner.
t Planned with store directors for future innovation and implement that plan in whole group. Built new store, achieved all targets and save cost. Successfully achieved an average increase in trade-up of 5%-10% in various stores.
TESCO, Parnell Street, Dublin
Area Stock & Compliance Manager 2010 to 2012
t Supervised stock control, price integrity teams, store safety and legal internal/external audits in compliance with trading law companies and trained all departmental managers in these skills. Skillfully trained all stock and compliance manager in my group which consist of 28 stores.
t Accountable for reducing risks and cash losses in the work place, delivered and ensured a safe working environment for staff, regularly managed accident reporting and claims process in accordance with legislative procedures.
SUPERVALU, Lusk, Co. Dublin
t Demonstrated ability to schedule various sections of the store to effectively utilize individual skills and implement all training plan with country team in area.
Responsible for managing the store, maximising sales and achieving KPI’s
Scheduled workers in various sections of the store to effectively utilise individual skills
Deal with all non food and food visual merchandising plan with country senior team
Implement all training plan with country team in my Area.
Look for new opportunites in the market tobuit new stores.
t Improved and implement innovative ideas to maximize the sale and reduce cost to improved company balance sheet. Introduction new store with 100% target achievement
Maximized sales and achieved KPI’s by providing a first-class customer service
Worked in compliance with company’s protocol and Health & Safety guidelines
Choose the property and launch 5 new store with 100% target achievement.
Looking after all HR issues in and dealt with all training in my area
Look for new opportunities to buit new store and expand the group by opeing new stores.
Implement innovative ideas to maximise the sale and reduce cost to improve company balance sheet
Operations Leadership Franchising Financial accounting Marketing