Yash Bhardwaj

Streamlined IT processes for increased efficiency through the development of automated solutions. Set up network
profiles, security permissions and file sharing systems. Managed helpdesk operations, prioritizing tasks according to
urgency and impact on overall business functions. Deployed effective cybersecurity measures including firewalls,
antivirus software, intrusion detection systems and periodic vulnerability assessments to protect companys digital
assets. Developed and maintained strong client relationships to deliver exceptional customer service and problem
resolution. Ensured data security, implementing encryption measures and access controls for sensitive information.
Provided topnotch technical support for all employees, resolving issues quickly and efficiently. Used ticketing systems to
manage and process support actions and requests. Controlled and managed server room, wireless network, server
infrastructure, audiovisual equipment, laptops and video conferencing equipment. Performed daily system monitoring,
verifying integrity and availability of hardware, server resources, systems and key processes. Monitored networks and
network devices to resolve technical problems quickly.

Troubleshot and resolved simple or complex issues utilizing reference materials. Resolved escalated customer support
tickets related to networking issues in a timely manner. Troubleshot LAN and WAN connectivity issues by analyzing
packet captures with Wireshark. Monitored system logs on various networking equipment to identify potential security
threats or malfunctions. Configured VPNs using IPSec, GRE and SSL protocols. Secured network systems by
establishing and enforcing policies and defining and monitoring access. Worked with vendors and internal support teams
to update and patch network systems infrastructure. Configured and optimized networks to connect various frontend and
backend components. Maintained an uptodate knowledgebase of current trends and developments in the field of
Network Engineering. Reported network operational status by gathering and prioritizing information and managing
projects. Implemented advanced routing protocols such as BGP, OSPF, EIGRP and RIP for complex network designs.
Deployed new hardware devices including routers, switches, firewalls and wireless access points. Implemented best
practices regarding network security measures such as ACLs, NACLs and VLAN segmentation. Collaborated with
department leaders to assess nearand longterm network capacity needs.

Troubleshot technical issues with printers, networks, operating systems, and applications. Supported other departments
with their IT needs by providing advice or assistance when necessary. Configured remote access solutions such as
VPNs and Remote Desktop Protocols. Trained new employees on company policies, procedures and work ethics.
Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
Delegated tasks to team members according to individual strengths. Installed operating systems, software updates, and
patches in accordance with best practices. Resolved network connectivity issues in a timely manner. Monitored system
performance through daily checks of hardware components and software applications.

Prepared technical proposals for leadership team to add modern technologies to network. Enforced corporate IT policies
through implementation of proper user authentication methods and authorization controls. Developed networkrelated
documentation. Developed and maintained project reported systems. Prepared and monitored project schedules,
budgets, and cost control systems. Coordinated network or design activities with designers of associated networks.