Associate Consultant (Team Leader) - Business Intelligence & Analytics
MetLife AIG ANB
Total years of experience :11 years, 9 Months
Global Employee Benefits (Maxis GBN Technical and Reporting Team)
• Working as a Reinsurance Functional Leader with MAXIS GBN managing the work allocation, tracking, auditing reports of the team and ensuring quality of work.
• As part of the Pool/Captive Conversion Project, converting the agreements of the offshore insurers from one reinsurer to another leading reinsurer in the network. Worked on the scope of the member portfolio and validating all the parameters.
• Working closely with the underwriting team to understand the underlying accounting risk and profits of the pool and deciding on the better allocation of the pool.
• Attended offsite in Windsor, London and conducted workshop for the team on the reporting and financial aspects of reinsurance.
• As a Write-off Reporting Project, established write off reporting to gain visibility for manual and system-driven write-offs, identifying the root cause driving write-offs and opportunities for improvement.
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Achievements
• Awarded “Best Functional Leader” by Maxis London office.
• Awarded “Torch Bearer” for excellent performance in 2017.
• Awarded “Exceptional Performance” for 2017 and 2018.
Global Employee Benefits (Maxis GBN Technical and Reporting Team)
• Validate and confirm trend analysis, loss ratios and manage the settlement process to/from offshore offices and clients.
• Initiated AXA/Met Settlement Project, managed and sought variances of pool/captives accounts which were affecting the member/client settlements of the company.
• Analyze information provided by Underwriters and Reinsurance partners to calculate financial risk over the policies and take pricing decisions.
• Provide actionable and reliable information to assist leadership team in decision making.
• Supporting the IT with the UAT testing and proposing new requirements for cleansing and analysis of the large data sets within the internal reporting platform
• Analyze Request for Proposal (RFP) inputs from various teams to create quotations as per available capabilities and risk exposure.
• Ensure accuracy of information for the reinsurance partner accounts and Global Employee Benefits (GEB) client accounts.
Global Employee Benefits (Maxis GBN Technical and Reporting Team)
• Collect and systematize inputs from offshore offices, to analyze cash flows, calculate fees and payables for the client.
• Collate, validate, prepare and analyze Quarterly and Annual Reports for the Pool and Captive portfolio.
• Understand relevant aspects of tax policies in the countries of partner offices and ensure that it is accurately applied to the calculation of surplus/deficit.
• Conduct in-depth analysis of the reports to provide commentary over the variances.
• As part of the GEB Technical Project, migrated the Reinsurance reporting process to the location. Trained and built a team of 4 FTEs for the process.
Process Risk Self-Assessment and Delivery Assurance (PRSA & DA), EMEA Market
• Perform Process Risk Self-Assessment (PRSA) project delivery and support project deadlines.
• Develop and maintain financial and case aging reports for EMEA BTA department.
• Prepare monthly KPI benchmarking reports for Service Delivery Leaders and Directors across the European market for American Express.
• Maintain internal control system. Reduced Service Delivery Timeline for Corporate New accounts from 7 days to 3 days.
• Analyze financial Performance of Reconciliation, Maintenance, frontline Customer Service and Allocation teams
• Conduct Monthly Financial Integrity controls, aging analysis, variance analysis and slippage analysis.
• Validate reconciling item exposures and provide write-off/Reserve recommendations in consultation with the Business Unit/ Corporate/Utilities Controller.
• Produce Balance sheet review commentary and aged item analysis including execution and coordination of clearance action plan.
• Maintain and clear Chargeback WIP account, BTA suspense and system chargeback ledgers on monthly basis.
• Perform Audits of BTA/Card suspense ledgers across 12 Business units.
• Provide assurance on the accuracy of information contained in the reports and their compliance with the statutory requirements.
• As part of the PEGASUS Project, migrated GlobeStar - a new system for UK and Spain market.. Effectively transferred knowledge of the process metrics to the team and documented Standard Operating Procedures as part of the process transformation.
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Achievements
• Top performer for H-I 2015. Quarter-III 2015 and Quarter-IV 2015.
• Awarded Extra Miller for migrating PEGASUS GlobeStar Project.
• Winner of “Ambassador of Process” award in Quarter IV 2015.
• Held position in NGO Swayam Siddha Sewa Sansthan, which aims to empower socially and economically disabled women by providing them tools to establish economic security and independence. My duties included outlining, organizing and managing projects, such as educational and training workshops, and overseeing their successful completion. Furthermore, I managed the channels that help in transmitting knowledge about the NGO’s work.