Yashar Ahmed Siddiqui

- Promoted twice within 10 months, from intern to permanent hire in 2 months, then to senior role, driven by consistent overachievement and leadership initiative.
- Lead trainer for new employee onboarding; coached multiple hires who quickly became top department performers.
- Maintained a 98% QA score and 90% RSAT, while handling high-volume Salesforce chat and call operations.
- Took ownership of critical escalations and delivery challenges, ensuring swift resolutions and rider satisfaction.
- Known for a calm, solution-oriented approach under pressure, with a focus on KPI optimization and team cohesion.