Team Leader
Perform Progressive Sports Media
مجموع سنوات الخبرة :17 years, 1 أشهر
• Handling the Team.
• Personally speaking with the associates who are underperforming.
• Educate the associates on Quality, Productivity and Customer Satisfaction.
• Assisting the associates on customer’s issue and providing the fix.
• Maintaining the staffing on any kind of Holidays.
• Maintaining the Chat/E-mail volume.
• Maintaining Complaint Tracker.
• Maintaining Update Tracker.
• Tracking the Daily, Weekly and Monthly Productivity Level of the Team and each associates.
• Scheduling meetings with the Clients and the Managers.
• Taking Training sessions for the Team members.
• Handling very frustrated customers and supervisory Chats/Emails.
• Handling the Team and resolving their doubts.
• Personally speaking with the agents who are underperforming.
• Educate the agents on Quality, Productivity and Customer Satisfaction.
• Assisting the agents on customer’s issue and providing the fix.
• Maintaining the staffing on any kind of Holidays.
• Maintaining the E-mail and the Ticket volume.
• Tracking the Daily, Weekly and Monthly Productivity Level of the Team and each Agent.
• Scheduling meetings with the Clients and the Managers.
• Taking Training sessions for the Team members.
• Handling very frustrated customers and supervisory contacts.
• Handling the Team and resolving their doubts.
• Personally speaking with the agents who are underperforming.
• Educate the agents on Quality, Productivity and Customer Satisfaction.
• Assisting the agents on customer’s issue and providing the fix.
• Maintaining the staffing on any kind of Holidays.
• Maintaining the E-mail and the Ticket volume.
• Tracking the Daily, Weekly and Monthly Productivity Level of the Team and each Agent.
• Scheduling meetings with the Clients and the Managers.
• Taking Training sessions for the Team members.
• Handling very frustrated customers and supervisory contacts.
• Fix issues on Database, e-mails, FTP and FrontPage Extensions
• Fix issues on Domain expire, Domain transfer, Domain Registration, Domain Renewal or anything related to the Domains
• Internal coordination between all the departments; and reporting manager.
• Handling customers’ account information and all billing related queries.
• Preparing Invoice/Receipts for customers.
• Preparing and managing staff reports and reporting to team manager.
• Personalised contact with the customers regarding their Hosting Account or Domain Related or Billing Related issues
• Answer the e-mails of the customers and chat with the customers regarding their Hosting Account or Domain Related or Billing Related issues.
• Fix issues on Database, e-mails, FTP and FrontPage Extensions
• Moreover, it has got 99% of hosting related issue
• Internal coordination between all the departments; and reporting manager.
• Handling customers’ account information and all billing related queries.
• Preparing Invoice/Receipts for customers.
• Preparing and managing staff reports and reporting to team manager.
• Answer the e-mails of the customers and chat with the customers regarding their Hosting Account or Domain Related or Billing Related issues.
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