Certified KLM station Coordinator
KLM Royal Dutch Airlines
Total years of experience :10 years, 3 Months
KLM- Royal Dutch Airlines
Passenger Service Agent
• Performing customer service duties as well as performing check-ins
• Passport check duties and resolving issues regarding ticketing and reservations.
Certified Operations Coordinator
• Actively participates in implementing company safety policy and departmental standards and procedures.
• Coordinates KLM Flight Crew requests in a timely and efficient manner; responds spontaneously to ensure the crews’ needs are met or exceeded.
• Effectively uses communication skills and tools to convey timely and accurate information to Ramp Agents, Flight Operations Personnel and others as needed.
• Identifies ways to integrate process improvement and efficiencies for various job functions; communicates these improvement opportunities to management in a timely fashion.
• Preparing offload and on load instruction and as well supervising and monitoring the operation