Sr. System Engineer
Frenchbakery and Lamarquise
Total years of experience :13 years, 4 Months
Accountable for IT Operation Management in one hand and to ensure Information Services (in terms of IT
Infrastructure - computing & network) be available to the business users for multiple offices.
Responsible for the implementation of technology in the organization and directing the work of system analysis,
developers, support specialist and IT team.
Providing technical direction for design, development and systems integration.
Managing to define IT Strategies, Policies & Process, at the same time enforcing the same along with oversee the
software licenses and Hardware peripherals
Responsible to manage Operation and Support of Enterprise Solution (Microsoft Dynamic NAV), along with LS retail
2013 server for saving data on hospitality services in the same), ensuring compliance with SLA
Managing the purchase, installation and life-cycle maintenance of PCs, servers and LAN network connectivity
equipment
Involved in checking the efficiency & operational parameters of IT system regularly and trouble shoot all faults to
ensure smooth operation of same
Provided escalated on-site support of hardware, software and network connectivity issues. Scheduling upgrades
and security backups of hardware and software systems
Spearheading health of LAN/WAN Networks (for availability & operation capability) and security appliances in
terms of Firewalls & Anti-virus software for the Information System
Engaged also in ensuring daily operations & effective health of VPN, Email hosting, Telecom service and CCTV
system etc.
Providing administration and support of IT infrastructure comprised of servers, storage, backup/restore capability
as well as internet or intranet applications, etc.
Designing, implementing and ensuring efficient maintenance and ensuring compliance to all disaster recovery plans
Managing the operations of the IT procurement & inventory management function as well as asset management
activities
Coordinating with vendors for service maintenance and procurement of all IT related equipment
Supporting risk identification, minimization/mitigation of such risk as well as optimization & safeguard of
organizational resources
Developing infrastructure capacity plans to support corporate business and technical applications in collaboration
of respective IT division staff
Performing daily team administration routines as well as team development and people management activities to
improve team productivities.
• Technical leads in Networking/Security/Communication
• System Engineering in DataCenter/Servers/Vmware
• Systems Administration in User/System management
• Functional Consultant in LSRetail/POS System
• IT Project Management in Infrastructure/Operations
Managed operation and support of the IT Infrastructure (network, servers, workstations and systems/system
services) as well as Security appliances and other business applications
Responsible for administration & support of Avaya IP phone Enterprise system, IBM-bladecenter H server
hardware, Windows Servers/OS and Network Equipments (LAN/WAN, Cisco Switches)
Supported IT Manager in managing IT operations for the organization’s standard hardware, software and data
network solutions.
Involved in operation as well as troubleshooting of the terminal server (ERP- Orion Operation) and the security
server (Trend Micro, Kaspersky antivirus)
Spearheaded efforts to ensure smooth running of all ICT systems, including anti-virus software, print services and
email provision, implemented and managed security or integrity and backup procedures
Determined availability of systems and IT network application process. Tested and modified systems to ensure that
that they operate reliably
Managed regular service delivery operations like on going performance tuning, hardware upgrades and resource
optimization as required
Provided backup/restore services in order to ensure business as usual (BAU) by using VERITAS NetBackup and
Copying backup to the DR-Offsite
Supported other services delivery like maintenance, update and implementation of new functionalities to the
company websites using Joomla
Maintained system services like mail (MS Exchange), AD & DNS/DHCP along with hardware like End user Branded
PCs, network Printers & Scanners while administering User Accounts/Group policies/Access policies etc.
Managed crisis situations, including complex technical hardware or software problems
Electronics devices, circuits Digital electronics, Microprocessor and devices, Transmission and network, Computer communication network, Cellular mobile communication, Optical and microwave communication. Computer networking, Network theory Telecommunication switching circuit & networks