IS/IT Operations Coordinator
Nestle Pakistan Ltd
Total years of experience :21 years, 3 Months
Involve in P2P(Procurement) operations (Purchasing of IS/IT software & hardware).Managing budget for the department in coordination with local market & GLOBE Center (Australia) office.
•Manage the implementation of GLOBE Information Technology Operations and initiatives to cater for emerging business needs and infrastructure needs of the site(s) under area of responsibility.
•Identify and define the work required to sustain smooth GLOBE IT operations in the site; schedule the Site-work; and identify the resources required to undertake these. Collaborate with CITM, local business partners for completion of initiatives as required and as per GLOBE standards/guidelines.
•Coordinate and liaise with the LGO for the implementation of GLOBE IT initiatives for sustained IT infrastructure in line with GLOBE guidelines and recommendations
•Keep LGO Management informed reading the health of various GLOBE IT operations and initiatives in progress. Report periodically the progress of GLOBE Information Technology Operations and Projects to the LGO Management, Site Management and Market Management.
•Engage with the business to ensure that the Initiative Alignment process is followed in the site, present GLOBE IT initiatives to the LGO Management, Steering Committee and GLOBE Center Management to secure approvals
•Project support and coordination for all GLOBE initiatives, ensuring proper documentation as per GLOBE guidelines
•Monitor Network and Voice services for the site and escalate any issues to CITM/ LGO Management in a proactive manner.
•Engage/collaborate with local business partners to ensure services as per GLOBE guidelines. Additionally also manage the CCTV and Access Control deployments in the Site in compliance with guidelines.
•Perform IT security coordination role such as assessing, escalating and investigating information security violations and developing measurements to avoid these violations in the future.
•Maintain accurate and up-to-date inventory management for all IT Assets at the Sites. Ensure proper documentation is maintained for all movements.
•Ensure compliance to GLOBE and Audit guidelines.
•Maintain adequate Housekeeping of all IT Infrastructure/Assets. Ensure that Information Security guidelines for Server Rooms and IT equipment deployed at sites are fully complied to.
Nestlé Pakistan Ltd Jan 2011 - Present
IT Project Manager
• Identify and define the work required to implement the GLOBE IT initiatives in the region; schedule the Market-work; and identify the resources required to undertake these. Collaborate with local business partners for completion of work as required and as per GLOBE standards/guidelines.
• Coordinate and liaise with the GLOBE Centre for the implementation of GLOBE IT initiatives for sustained IT infrastructure in line with GLOBE guidelines and recommendations
• Keep LGO Management informed reading the health of various GLOBE IT initiatives in progress. Report periodically the progress of GLOBE Information Technology Projects to the LGO Management, Market Management and GLOBE Center Management.
• Engage with the business to ensure that the Initiative Alignment process is followed in the Market, present GLOBE IT initiatives to the Steering Committee and GLOBE Center Management to secure approvals.
• Project Management for all GLOBE initiatives, ensuring proper documentation as per GLOBE guidelines.
• Manage Network services in the Market, scope including GWAN and VPN sites. Engage with GLOBE Center for smooth operations, maintenance and periodic up-gradations.
• Manage Voice/telephony service in the Market. Engage/collaborate with local business partners to ensure services as per GLOBE guidelines. Additionally also manage the CCTV and Access Control deployments in the Market in compliance with guidelines.
• Perform IT security coordination role such as assessing, escalating and investigating information security violations and developing measurements to avoid these violations in the future.
• Ensure compliance to GLOBE and Audit guidelines.
Attended Roles Knowledge Transfer Workshop on SAP Securities & Administration.
Responsible for SAP User Administration (assigning/updating Roles, creating new users, Lock/Unlock SAP Users) for Pk market using PRAM, Portal & SAP Gui.
Service Desk Support Including Desktop/Laptop Support, Any Technical/Network/ Exchange2000 Support.New PC/laptops(DELL, HP) Installation/ Replacement. Maintaining Nestlé Head office Telephony Network with Coordiantion of Siemens.
Got training & Implemented Service Center Peregrine Software. Worked as a team player in GWAN(Global WAN) & SNOW2(Standard Networked Office Workstation 2000) Projects.