Front Office Shift Leader
movenpick
Total years of experience :14 years, 0 Months
Maintain complete knowledge of and comply with all departmental policies/service procedures/standard
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times and Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
1. All hotel features/services, hours of operation.
2. All room types, numbers, layout, decor, appointments and location.
3. Al room rates, special packages and promotions.
4. Daily house count and expected arrivals/departures.
5. Room availability status for any given day.
6. Scheduled in-house group activities, locations and times.
7. All hotel and departmental policies and procedures.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff, Assign work duties to staff, Inspect grooming and attire.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently
Monitor the staffs' interaction with guests, ensuring prompt and courteous service, resolve discrepancies with respective personnel.
Monitor and ensure that all cashiering procedures comply with Accounting policies and
Standards:
1) Contracted banks 2) Shortages/overages 3) Late charges
4) Petty cash/paid outs 5) Adjustments 6) Posting charges
7) Making change for guests 8) Cashing personal/travelers checks
9) Payment methods/processing 10) Settling accounts 11) Closing reports
12) Cashier reports 13) Balancing receipts 14) Dropping receipts 15) Securing banks .
Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day.
Citymax Hotels, Sharjah, UAE ***
April 2011 - 2013
Front Desk Supervisor
Supervise and oversee all the duties performed by all employees of front office.
Make sure that all employees complete their essential tasks before leaving.
Discipline, counsel and coach employees if necessary, using proper techniques and documentation.
Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests.
Assist with any problem in scheduled shifts on the night audit shifts.
Responsible for monitoring and supervising that all employees follow proper cash handling procedures.
Maintain and monitor proper front office operational supplies.
Maintain hygiene and organization of front desk, back office and front desk closet.
Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.
Ramada Hotel, Mumbai, India
June 2010 - 2011
Sr.Front Desk Associate
Welcome, registered and assigned rooms to guests.
Collected payments, computer bills and made change for guests.
Kept guest's accounts and room availability records manually or using computers.
Issued room keys and escorted instructions to bellhops.
Responsible for performing simple bookkeeping activities like balancing cash accounts.
Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers.
Accountable for reviewing accounts and charges with guests while checking out.
Received and transmitted messages, using telephone and telephone switchboards.
The Balsams Grand Resort Hotel, NH, USA ****
2008 - 2009
Front Desk Associate
Reception Duties and general office work.
Operating reservation and accounting system.
Managing EPABX multiple calling system.
Responsible for filing and scanning electronic documents.
MBA Hospitality Management and Operation Management. Bachelor Degree in Hospitality Studies - (Bsc.H.S) High School Commerce Diploma. Trained for First Aid and Fire Safety. Contact Detail: Email: Mob: +966594573794 image1.png [PNG Image]