Credit Support Executive
Emirates NBD
Total years of experience :21 years, 5 Months
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
• Prepare reports that include the degree of risk involved in extending credit or lending money
• Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity
• Confer with credit association and other business representatives to exchange credit information
• Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
• Generate financial ratios, using computer programs, to evaluate customers' financial status.
• Handling all kind of inbound calls from the customers.
• Providing different Product Information’s to the customers.
• Forwarding customer’s complaint to the concerned departments.
• Making outbound calls to the customers depends up on situation
• Receive enquiries from Postpaid SME customers through telephone, e-mails, and provide information about Telecom Services.
• Settlement of different corporate accounts by arranging meetings with companies key account executives.
• Launching of complaints and making follow up of complaints with back end support Department for early resolution.
• Making weekly, monthly Reports about service level of Department.
• managing local & international Sales Leads.
• maintain Business center’s Discipline and Customer Assistance.
• scheduling Business center resource,
• making all types of Business center Reporting including Target overviews,
• monitoring & evaluation of staff’s Performance & handling escalated & difficult customers.