ياسر عرفات

SENIOR PROFESSIONAL
Delivery Management/Vendor Management/Service Delivery /Governance/ Transitions and Implementations

SUMMARY
 Total 20+ years of extensive knowledge and experience in the software industry with emphasis on designing, developing and delivering projects with SEI CMM Level 5 organizations. Excellent program management and technical skills combined with strong analytical and problem-solving skills. Excel in team collaboration and solution brainstorming with excellent verbal and written communication skills.
 15 years of Leadership experience in managing multiple projects, programs and portfolios, cutting across applications development, maintenance, IT operations and package implementations using Waterfall, ITIL and Dev/Ops Agile-scrum methodologies.
 Since 6 yrs. with Infosys limited as a Senior Program Manager, managing program delivery. In the past I associated with ICICILombard and was spreading functions as AVP Technology, managing key portfolios with prime responsibility of strategic planning and delivery ownership
 Prior to that was working with Hewlett-Packard Global Soft Pvt Ltd, for 10 years, delivering projects with various capacities viz. solution designer, project manager and customer program manager and Prior to that was with Logica Pvt Ltd for 2 years as a consultant in banking e-channel and prior to this as a software engineer with Mittsoft Technologies.
 7+ yrs. of Onsite experience which includes (2.5 Years in UAE, 4 years in USA and 1 year in Australia) in client facing experience at various onsite locations with customer facing role in the capacity of managing program/project plans, requirement analysis, prototype development, deployments, maintenance and production support.
 Bachelor of engineering degree in Computer science.
 Certified in ITIL V3 foundation and MCSD .NET and pursuing PMP and Scrum certifications.
 Expertise in managing portfolios, Program delivery, operations and people management, stakeholder management, Strategic Planning, Change Management, Metrics Management, Risk Mitigation & Control, Techno-Commercial Negotiations, Scope & Release Management.
 Insightful knowledge of process analysis, design, IT solutions and domain knowledge in Customs Cargo reconciliation, Banking, Telecom, Pharmaceutical, Finance and Manufacturing sectors.
 Extensive hands on experience in projects/programs initiation, planning, execution, monitoring and closing using PMBoK methodologies. Experienced in PMO activities.
 Well experienced in Microsoft stack of .NET technologies with various capacities, as a developer, designer, architect and Technical Manager.
 Expertise in managing global delivery frameworks for development, support, transition and implementation projects as per quality standards.
 Skilled in evaluating proposals, forecasting consumption / demand trends; managing preparation of technical proposals \[RFP\], driving growth and generating revenues.

Currently spearheading functions as AVP Technology with ICICILombard GIC and managing Key accounts/protfolios.

End-to-end project delivery management, program management, Transition Management, Development, Support, Service Delivery, Implementation and managing IT business operations with P&L accountability, executing & implementing high valued projects for niche customers and emerging technology in various industry verticals encompassing Banking, Insurance, Telecom, Pharmaceutical, Finance and Manufacturing sectors;

Seasoned, technically inclined and highly empowered professional with ITIL V3 foundation, MCSD .NET certifications and currently pursuing PMP and Scrum certifications, offering an eventful career of over 14 years studded with professional brilliance predominantly in the areas of end-to-end project delivery management, program management, Transition Management, Development, Support, Service Delivery, Implementation and managing IT business operations with P&L accountability, executing & implementing high valued projects for niche customers and emerging technology in various industry verticals encompassing Banking, Insurance, Telecom, Pharmaceutical, Finance and Manufacturing sectors; In recent past associated with Hewlett-Packard Globalsoft Pvt Ltd for last 10 years as Program Manager and currently spearheading functions as AVP Technology with ICICILombard GIC. Possess vast experience in Prototype Development prototype development, deployments and maintenance using SDLC, ITIL and Agile methodologies, Vendor Management, Process Analysis and Design, responding to RFPs, financial & quantitative analysis, SLA management, and risk management. Gathered experience for delivering projects at clients place - Onsite (US) for over 5 years in customer facing roles. Proactive and goal-oriented leader with established record of success in leading corporate technology initiatives; equipped with outstanding communication and motivational abilities to facilitate attainment of strategic goals and bottom line objectives; flexible and able to adapt quickly to changing business environments and needs ensuring the delivery of new, highly effective business solutions on time and under budget. An excellent team leader with a unique blend of Managerial, Technical, Functional and Qualitative skills backed by strong record of facilitating cross-functional coordination for successful delivery of the Software Solutions.

Development, Coding, Business analysis, testing and implemenatations etc.

Developer: coding, testing.