Business Account Manager
DRC
Total years of experience :14 years, 8 Months
DRC is a leading business communications provider, operating in the SMB Sector for over 30 years. DRC's portfolio includes mobile (including IoT), fixed line services, data connectivity and hosted telephony systems. With in-house support team DRC manages and maintain these services for clients, providing an all-encompassing solution and above all, an exceptional customer experience.
As a Business Account Manager I have a hybrid role at DRC, finding and converting new business opportunities and managing a set of SME accounts I have continued to build a strong pipeline over the last 12 months. I have engaged with C-level Execs, Business owners, IT and Finance Directors to discuss state of their Comms and how DRC is able to help their business. I have already acquired a number of New logo business through marketing and calling campaigns. Some of them are:
•Blue Bird Care - Mobile and IoT Communications. Contract Value: £114, 000.00
•Reeves of Petersfield - Hosted Telephony Solution. Contract Value: £21, 000.00
I have also acquired number of smaller businesses with services ranging from Mobile to hosted telephony services. I manage a set of 82 growth accounts to develop while I work on new logo business. I have achieved x2 my KPI target in the last quarter and looking to finish another successful quarter by the end of September 2021.
Since the early 90's Voyager Networks has been providing Voice and Data services to the mid market sector throughout the UK. By partnering with market leading Suppliers, Voyagers offers Cisco Network, Security and Voice services, Enghouse Contact Centre Solution and Fortinet Security services. Although Voyager does not target specific verticals, their success has been mainly made up of Schools & Academies, Councils and Housing Associations.
I was employed as a Business Development Manager at Voyager, my role purely represented finding and converting new opportunities within the SMB sector. I covered multiple verticals throughout the UK. My Pipeline at Voyager Networks consisted of:
• Local Council Wireless and Wired infrastructure review
• Machinery Hire Company Security Review
• Replacement of Telephony Infrastructure at Higher Schools and Institutions
Established in 1988, Telefonix helps Small, Medium and Enterprise businesses in the UK. Their Core Solution includes UC, Telephony, connectivity and IT Networks.
As a solution consultant my role was multifaceted, I helped prospects and existing clients navigate the challenges of digital transformation by solving complex challenges in the voice and
data space, my target market mostly consisted of SME. I on-boarded seventeen net-new clients during my time at Telefonix and expanded the existing client base revenue by 60%. Following are few of the deals I secured at Telefonix:
• Fast Despatch Logistics - Gamma Hosted Telephony, Connectivity, IT Network, Firewall, 400x 4G Multi-net mobile Sims. Contract value: £160, 000.00
Choosing to settle in one location I joined as a Client Executive at Vodafone HQ (Newbury) I was quickly promoted to Strategic Customer Specialist and I remained in this role for 3 years supporting a one-to-one account alignment in the VLE account vertical (Very Large Enterprise) I was responsible for - BBC (Global), Thomas Cook, Travis Perkins, Aggregate Industries and more. The role was a desk based account management role which required working directly with the Client on a daily bases and internal team consisting of Client Directors, Account Managers, Commercial Managers and Solution Architect. During my time as an SCS at Vodafone we reduced customer churn by 72%, increased renewal efficiencies and up-sold on global contacts by 63% (margin)
In an effort to go above and beyond, I successfully resolved a major issue with the BBC account which lead to external recognition (The BBC) - this ultimately drove further revenue and a renewed level of confidence in Vodafone, I still hold these relationships today, my BBC contacts can provide a reference for my work.
Another example is process refinement, in a bid to streamline processes I spearheaded a documentation effort on key VLE accounts - we saw orders processed 50% more efficiently - this process was further adopted on all VLE accounts.
• At Vodafone my duties included;
• Developing proposals
• Interfacing closely with Customers, Distributors and Vendors
• Qualify business in/out
• Identify new opportunities, progressing the sales cycle to ultimately close
• Manage Complex Global Sales enquiries, Quotes, POs, Shipping and Warehousing.
• Closely working with Account teams to Reduce Churn and Increase Margin
• Facilitating Deal Registrations
• Foster and cultivate client relationships in order to maximize customer satisfaction and account longevity.
My eight-year tenure at Vodafone started as an assistant business manager, in Vodafone retail, I was quickly promoted to store manager and worked in multiple different locations to help improve sales growth.
Meraki - Cloud Managed Networking Fortinet NSE Expert 1-3 Threat Landscape, Fortinet Security Fabric solutions, features of key Fortinet products.
Business finance
Cross cultural negotiation and affects of culture in merger and acquisition.
Destination in Encryption and Encoding