Assistant Manager IT
Wateen Telecom
Total years of experience :14 years, 7 Months
Wateen Telecom
| Abu Dhabi Group, Abu Dhabi
Assistant Manager IT (July 2008 - Present)
Wateen Telecom is a converged communication services provider that fulfills connectivity requirements for organizations and individuals in Pakistan. Wateen Telecom delivers complete solutions for Internet, Voice, Multimedia and Enterprise Solutions that make it the most comprehensive provider for all of Pakistan's communication necessities. An Abu Dhabi Group venture, Wateen's vision is to take Pakistan into the digital revolution of the 21st Century and to make Pakistan a regional communications hub, connecting the East with the West and Central Asia with the Middle East.
Projects & Achievements: * Plan, Design and Manage Solarwinds, ManageEngine OpManager and cacti network monitoring system.
* Planning the extension of Enterprise data network in 30 remote sites.
* Active participation in designing and deploying converge enterprise data network for organization.
* Design & Deployment of Network Device Change Management systems
* Design, Plan & Deployment of Wateen's Windows Domain Infrastructure based on Microsoft Windows Technologies
* Design & deployment of Cisco Unified Communication Manager suite 7 (includes Cisco Unified Communications Manager, Cisco Unity, Cisco Speech Connect, Cisco Presence, Cisco WebMeeting Place, Cisco RightFax) for Enterprise telephony needs
* Design, Plan & Deployment of Enterprise Messaging based on Microsoft Exchange 2010
* Integrate network monitoring on SolarWinds, Cacti and ManageEngine Operations Manager.
* Implementation of Network & System change management through ManageEngine Device Expert.
* Integration of Microsoft Unified Messaging with Cisco Unified Communications.
* Data & Email Migration of more than 1500 users from sister concern domain to Wateen's own IT infrastructure
* Design & implement Data Backup, Internet usage, Data Security, Desktop/Laptop usage Policies and SOPs
Duties & Responsibilities: * Configuration and Management of cisco routers to support EIGRP and OSPF routing protocols
* Configuration of ACL, CBAC, NAT and QoS, encryption and other network controls
* Configuration and Management of cisco switches to support LAN and data center networks
* Supervision of IP Telephony and Video Conferencing solution
* Supervise and lead team System Administrators, Network Engineers and IT Executives
* Defining, managing, and implementing the long term strategic Information Technology roadmap
* Responsible for all technical aspects within the data center, including networking, servers, storage, backups
* Participates on all hardware and software evaluations and maintains vendor contracts
* Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, Laptops, operating systems, telephones, software applications, and peripherals
* Communicate regularly with executive management and all users of information services and systems
* Managing weekly network and systems availability report for executive management
Mantaq Systems
| Lahore - Pakistan
Technical Account Manager for Servis Sales Corporation (May 2006 - July 2008)
Mantaq Systems is a premiere retail centric IT company in Pakistan that has constantly geared itself to meet the dynamics of the retail industry by introducing world class technologies and bringing vast knowledge expertise. During my stay with Mantaq Systems I was TAM for its precious client Servis Sales Corporation. Servis Sales Corporation (SSC) starts its journey as a single retail footwear outlet, the brand today has a 450+ stores presence in Pakistan, 2000+ dealer-base, and a growing international footprint in Europe, Middle East, and many other regions of the world.
Projects & Achievements: * Network design and interconnectivity of Servis Sales Corporation branch offices with Head office
* Deployment of Oracle ERP (Financial) Suite
* Deployment of Microsoft Share point server
Duties & Responsibilities: * Strategize and advise on technical solutions that achieve clients' desired business objectives
* Take a lead role in project requirements, priorities, resources, budget and schedule
* Provide leadership and delegate tasks to other team members
* Create and deliver monthly activity reports to clients that include a roadmap and best practice recommendations
* Identify, manage, and mitigate risks to ensure successful delivery of managed services
* Build strong and positive relationships with your partners at various levels.
The Resource Group
| Lahore - Pakistan
Senior System Administrator (October 2004 - May 2006)
We are an investment holding company specializing in the business process outsourcing sector. We have an unbroken track record of over a decade in generating positive returns on each investment we have made. We pride ourselves on our extensive operational focus throughout the investing cycle, and have never incurred loss on an investment since the inception of our partnership in 2002.
Projects & Achievements: * Complete deployment of 50 seats of iSKY UK Contact Centre
* Plan and deployment of Enterprise VLAN Infrastructure
* Deployment of Microsoft ISA Server for Internet Relay and Security
* Deployment of Trend Micro Corporate Anti-Virus server
* Deployment of Asterisk VoIP Server
* Deployment of Remedy Helpdesk IQ Server
* Deployment of VERITAS Data Backup Server
* Deployment of Norton Ghost Server
* Deployment of VM Ware Server for software team
* Deployment of Microsoft Systems Management Server
* Deployment of Polycom Video Conferencing solution between USA, Dubai and Pakistan offices.
Duties & Responsibilities: * Troubleshooting, configuration and optimization of LAN consisting of 350+ nodes
* Monitoring & reporting of WAN consisting of a 2Mbps IPL from Lahore to Santa Clara and a 2Mbps IP circuit for Internet
* Configuration and troubleshooting of Cisco 3600, 3700, 3800 & 2600 series routers, 3Com routers and Cisco 2900/3500/4500 series switches
* Operations & Maintenance of Windows Domain Controllers and Messaging Servers
* Maintaining 95% support department SLA
* Installation, configuration and troubleshooting including Disaster recovery and backup of Compaq ML370 & ML530 and IBM Netfinity 4500R and x300 series servers & Compaq Deskpro EN & AP550 professional workstation
* Configuration and troubleshooting of Cisco/Zultys/Mitel IP phones
* Operations & Maintenance of PolyCom Video Conferencing & Asterisk Voice over IP system
* Configuration, troubleshooting and administration of Linux based soft PBX (Asterisk) using different SIP soft phones like SJ Phone, EyePmedia Phone, and Eyebeam etc
* Network monitoring and reporting through various software like MRTG, solar winds, etc
* Managing team of 18 IT Support Professionals in Lahore & Karachi in 24x7 environment
Global Interloard Technologies
| Houston, TX - USA
System Administrator (April 2000 - October 2004)
As a leading Dedicated Hosting provider, Global Interloard delivers powerful dedicated servers, convenient server management tools, and 24x7x365 Support all on our rock-solid IT infrastructure and Gigabit Network backbone.
Duties & Responsibilities: * Remote administration for Web Hosting Servers
* Support for web services includes Tomcat and Apache
* Manage global DNS servers
* Backup and maintenance of MySQL databases
* Remotely support and troubleshooting of client issues
* Remotely monitoring of Web and Client Dedicated servers
National College of Computer Sciences 1998 Bachelors in Computer Sciences (BCS)