Project, Change & Transformation Consultant
Malomatia
Total years of experience :25 years, 8 Months
PROJECT MANAGER/BA TRANSFORMATION CONSULTANT (MALOMATIA) - GLOBAL LOGISTICS & POSTAL SERVICES
Directly manage projects and vendors (Indian-based), conduct business analysis, manage testing cycles, solution design review and execute change management.
Project Manager ‘Logistics HUB Project’ - deliver an airport location to process freight into mail for European and far-east customers to reduce delivery costs.
‘Master System Implementation (MSI) Programme’ to transform the Qatar Post business to provide a modern and efficient global postal business. My role is to work across workstreams covering digital channels (Assigned), Oracle ERP (finance, procurement, HR), Core Postal Operations (Assigned), Data Warehouse & BI (Assigned), CRM (Siebel), Service Management, PMO (Assigned) and integration. Manage vendor to ensure they deliver against an agreed contract, quality level and delivery plan.
Project Manager - ‘Digital Documents’ & ‘OCR Address Capture’ projects - scope, budget, vendor research, plan, requirements
GLOBAL MERCHANT PAYMENT SOLUTIONS
‘Agile’ Project to automate the Merchant Boarding process using the concept of STP.
Defining end to end processes for the iSNAP2.0 platform that encompasses SOA and third party applications.
Defining and baselining scope in relation to project - which includes banking Alliance external partner requirements.
Developing data flow diagrams to demonstrate SOA integration with Solutions Architecture team.
Devising Epic, User Journey ad User Stories covering functions AML, Seller Boarding, Credit Risk, Acquirer Boarding and Product Boarding.
FOOD STANDARDS AGENCY (UK CENTRAL GOVERNMENT)
Disaggregation of IT services from a single vendor using Agile. My role covered the following tasks:
Update and analyse IT Portfolio to assess the impact of potential productivity tools (MS Office 365 vs Google Suite)
Created financial model, requirements, Google Suite and MS Office 365 productivity tool viability options.
Gather high level requirements and user experience (UX) information by interviewing staff across the organisation.
Support our Service Design team with ‘User Experience Research’ (UX) activities by assessing impact of findings, developing scenarios/user stories based on Personas.
Conducting workstream analysis for ‘IT Service Desk Support’ (call volume data, survey) and ‘Devices’ user experience.
Compiling business case for ‘Application Support Services’.
Developed ‘Productivity’ MS O365 procurement, implementation approach, requirements, timeline and resources.
Assess change impact with users who work from various locations - home, office and client based operations.
Compile requirements for Networks, Data Centre IaaS, Devices, Desktop Support, Application Support and Service Management.
IS & Change (Registration Services & Investment Services)
• Bank of England RTGS - Extension of CREST and CHAPS settlement times and impact on operations and applications.
• EEA & Switzerland Share Dealing Project - CSN and Certificated share trading across Europe on UK markets via online portal - dealing with jurisdictions, currencies and KYC/AML.
• Global Nominee Project - Managing clients across the globe with employee share plans - improve operating model.
• CSDR - Managing impact of new EU based regulation to harmonise the reconciliation and settlement of transactions.
• MIFID2 - Investor Information - managing corrections and reversals.
• Leading, setting up, developing and performance managing a BA team and community.
Global IT company which provides end to end solutions to clients from all sectors. As a leading supplier of hardware products, Dell has grown through acquisitions into specialist areas like consulting, security, big data, analytics and outsourcing. Key clients:
• Hamad Medical Corporation (HMC) and Primary Health Care Corporation (PHCC) - IT Strategy Development & Cerner CIS Qatar National Programme worth in excess of $300 million across all vendors.
• Qatar Sidra Hospital & Research Centre - Total IT Solution Procurement
• Electronic Health Services (EHS) - Hakeem National VistA IT Program (Jordan)
• National Health Service (NHS) UK NpfIT Programme - Assisting NHS Trusts for change readiness and due diligence to introduce and develop the Cerner application.
Delivery Management Senior Advisor - Healthcare Consulting
Providing various transformation related services to clients in the UK and Middle East (Jordan, Qatar) in public healthcare. Experienced ‘clinical transformation’ consultant who is actively involved in the impartial deployment of leading clinical information systems across primary and secondary care settings. Directly manages the strategy and execution of programmes by engaging all levels - corporate executives, physicians, nurses, administration, operations and vendors.
• Clinical Transformation Methodology: Developing and delivering to clients based on strategy and vision.
• Benefits Realisation Programme: Lead for delivering from strategy through to execution. Measure the impact of the hospital wide deployment of a new Clinical Information System (Cerner, VisTa) in terms of clinically based outcomes and efficiency savings. Analyse and improve data quality so issues are identified, resolved and mitigated. Key areas covered: ED, Surgery, OPD Clinics, Dietetics, Paper Forms, Pharmacy, Laboratory, Clinical Pathways, Physician and Nurse Adoption.
• Clinical Process Mapping & Analysis: Generated and developed process maps and supporting documentation for ‘As Is’ and ‘To Be’ across various application solutions - recent focus on Anesthesia, Surgery, Supply Chain, Homehealth and Social Work.
• Clinical Application Design: Supporting the data gathering and design of the core CIS Cerner solution with users.
• Hospital Go-Live & Change Management : Supporting the go-live of new applications across hospitals and primary care centres to ensure the transition between ‘As Is’ and ‘To Be’.
• Knowledge Transfer: Delivering knowledge transfer, best practice and experience to client teams and leaders. Running process basic courses for the client - to nurses, administrators and physicians as part of their Informatics Diploma course.
• Project Management: Following PMO guidelines in managing and delivering clinically based projects.
Supporting a number of key transformation projects - clinical in nature
Various large and small transformation programmes for government and private clients.