it support specialist
Als Arabia
Total des années d'expérience :6 years, 0 Mois
Technical Support Specialist
First point of contact for the implementation, management and support of (GIC) ERP System in coordination with end-users and system providers.
• Provided assistance for to users who are experiencing issues with the ERP Application.
• Troubleshooting issues related to the functionality and performance of the ERP System.
• Installed updates and patches and configured settings.
• Provided guidance on how to use the ERP System effectively.
Provided technical assistance the staff and insured optimal use of hardware and software technologies, enhanced system performance and secured data.
• Monitored hardware, software and system performance.
• Installed and configured software and hardware systems.
• Performed maintenance and upgrades.
• Trained end-users on hardware functionality and software programs.
• Provided technical support to end-users via phone, email or in person.
• Ensured system security and data backup.
• Escalated complex issues to higher lever support teams.
Efficiently handled a high volume of incoming calls, averaging 140-180 per shift, while maintaining a high level of customer satisfaction. I adeptly identified customers' needs, clarified information, conducted thorough research, and provided effective solutions. This experience allowed me to enhance my customer service skills and improve my abilities in listening and phone communication.
bachelor degree in computer science from Sudan university of science and technology, faculty of computer science and information technology where I majored in computer science.
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