Yasir Mustafa

Network Support Engineer at Waleed Al-Marshoud Consulting

• Kuwait - Al Kuwait
• August 2017 to June 2020

My job responsibilities were as follows:
 Monitoring, managing and configuring routers and switches
 Providing user support to end-users
 Providing Printers, Scanners, Fax and copiers support
 CCTV installation, management and monitoring
 Vendor management, follow up and communication
 Active Directory and domain services support
 Attendance Management system and reporting
 All types of cables crimping, network and Patch panel management
 Any other tasks assigned as required.

Network Engineer at Kemz / Zajil

• Kuwait - Al Kuwait
• May 2014 to August 2017

Field Engineer, Head Office
Mar 2017 - Date
Currently working as a Field Engineer with following responsibilities:
 Configuring network devices like Cisco routers, switches and IP phones for the customer,
 Visiting customer site for the installation of network devices / equipment all over Kuwait,
 Visit customer for their network issues as on-call engineer,
 Perform devices and equipment testing as needed,
 Advice customer for network improvement / enhancement,
 Solving day-to-day customer issues as needed.

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Resident Network Engineer, Boulevard Project
Feb 2017 - Mar 2017
I worked for Boulevard Mall, with the following job responsibilities:
 Handling and resolving all shops / tenants issues of the mall,
 Configuring, maintaining and troubleshooting all the network equipment in the mall for Boulevard administration as well as tenants / shops including Cisco and Huawei routers and switches, Cisco and Huawei IP phones, printers, scanners, cameras, CCTVs, Cisco ATAs,
 Troubleshooting and resolving Tenants connectivity to their HO and vice versa,
 Providing internet packages to tenants with on-site help
 Coordinating with Boulevard administration as well as 3rd party companies to perform different off-peak-time maintenance and improvements,

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Resident Network Engineer, VIVA Project
2014 - Jan 2017
I worked as a resident network engineer for VIVA NOC office, with the following job responsibilities:
 Available on-site as resident engineer for any service / quality issues for VIVA internet services,
 Visits different Data centers as and when required according to the specific task,
 Monitor and analyze Internet performance for VIVA Internet links,
 Compose, maintain and archive VIVA Peak Utilization values and graph reports, open, maintain and escalate Trouble Tickets,
 Monitor, maintain and highlight client’s issues to Zajil’s INOC department,
 Performing and maintaining different network testings like FTP downloads, trace-routes tests, ping tests, Speed tests, trace-routes from different route servers on daily basis,
 Co-ordinate with Huawei Data-com engineers to report and update issues regarding network and internet performance of VIVA internet links,

SQA Engineer at Digital Processing Systems

• Kuwait
• January 2012 to February 2014

I have been working on-site for VIVA, with the following job responsibilities:
• Performing User Acceptance Testing
• Good understanding of White Box testing, Black Box testing, Load testing, Stress testing, Acceptance testing, Regression testing and Performance testing
• Applying and implementing different testing methodologies and processes
• Testing Data/Voice packages for prepaid/postpaid lines offered by VIVA
• Maintaining version/iteration history of all the testing conducted
• Retest all the test scenarios and test cases in further testing iterations, if not successful in the first testing attempt
• Analyzing and correcting Scope Documents prepared by the Commercial department to confirm adherence to the packages offered
• Performing negative/positive testing according to the business scenarios
• Find out and fixes testing bugs, defects and constraints
• Preparing, maintaining and archiving Test Point Matrix for all type of testing
• Coordinating with IT and Commercial department to escalate the work
• Preparing and educating junior staff for testing processes and methods

Database Administrator at Public Services Co.

• Kuwait
• January 2009 to January 2012

I have worked on-site as Resident DBA for Ministry of Health (MOH) project.

Business Analyst at Systems Ltd.

• Pakistan - Karachi
• December 2006 to February 2008

Customer Relation Executive at Toyota Indus Motors Company.

• Pakistan - Karachi
• June 2006 to December 2006

Customer Relationship Officer at Telecard Pvt. Ltd.

• Pakistan - Karachi
• December 2004 to April 2006