Senior IT Support Specialist
EMC
Total years of experience :17 years, 4 Months
Supporting EMC Offices and users in Middle east and Africa
Responsible to provide support via phone, e-mail and incident management system for customer's System side day to day issues as well as planning, migration and deployment of complete environment
Project coordination in all new IT development.
Maintain the network infrastructure and develop and maintain an up-to-date documentation of network infrastructure as it relates to configurations, processes and designs, responsible for the technical operations department including development and deployment of all technical systems and infrastructure.
Build strong relationships both internally and externally Deployed LAN, WAN & WLAN security solution, installation and up gradation of Cisco products in Network
To advise the executive management team on the effective use of IT and the options and risks involved as well as communicating effectively to staff at all levels
Providing IT support Quarantined items clearing traffic by unfreezing, working with DHCP server, DNS Plan, implement and co-ordinate off sites and strategic meetings
Asset management includes software license and management of all loan equipment
IT upgrading for local server hardware and software,
Manage and maintain Active Directory reset user id's and passwords Remote support for users Co-ordinate with different vendors used by the company
Doing building sweeps check all network cables on desks, make sure all IP Cisco phones are configured and are in working order
Credant software, Operating systems XP Pro/Vista/Windows 7/server, Support for all office suite 2000, 2003, 2007, 2010, Exchange 2003, 2007
Trending backup success rates and failures, Apple MAC experience Apple IPAD and Iphone set up
Conducting meetings with Vendors and suppliers, Budgeting and making sure of delivering services and equipments on time and bargaining on prices.
Purchasing IT Equipments, Laptops Macs Blackberry Ipads for EMC Middle East and Africa offices.
Troubleshoot with using Tandberg equipment setting up and configuring, Training in test labs testing and configuring routes and Switches
Adherence to internal and ITIL based processes & procedures, Interface with clients on a regular basis Adherence
Responsible to provide support In Saudi office via phone, e-mail and incident management system for customer's System side day to day issues as well as planning, migration and deployment of complete environment
Oversee the corporate requirement and advice to management for procurement and purchasing, manage and install the solutions.
Meetings with Vendors and suppliers for effective supply of the corporate needs and ongoing support.
Administration and technical support to enable the efficient flow of information and the reliable performance of all corporate systems applications in EMC.
Maintain the network infrastructure and develop and maintain an up-to-date documentation of network infrastructure as it relates to configurations, processes and designs, responsible for the technical operations department including development and deployment of all technical systems and infrastructure.
Build strong relationships both internally and externally Deployed LAN, WAN & WLAN security solution, installation and up gradation of Cisco products in Network
To advise the executive management team on the effective use of IT and the options and risks involved as well as communicating effectively to staff at all levels
Providing Productivity coaching and trainings to the users for any new product/ software/ application introduced in the Corp.
Asset management includes software license and management of all loan equipment
IT upgrading for local server hardware and software,
Manage and maintain Active Directory reset user id's and passwords Remote support for users Co-ordinate with different vendors used by the company
Doing building sweeps check all network cables on desks, make sure all IP Cisco phones are configured and are in working order
Trending backup success rates and failures, Apple MAC experience Apple IPAD and Iphone set up
Purchasing IT Equipment, Laptops Macs Blackberry Ipads for EMC Middle East and Africa offices.
Troubleshoot with using Tandberg equipment setting up and configuring, Training in test labs testing and configuring routes and Switches
Adherence to internal and ITIL based processes & procedures, Interface with clients on a regular basis Adherence
As a team lead to manage IT support team and making sure of restoration of trouble tickets related to Network and System side problems in AlBaha Region including 2 Head offices and 13 sub sites which includes five to six hundred Devices.
Day-to-day support activities for IT services, such as PCs, Windows server and Windows client application
Other technology support areas could include Windows client and server operating systems, various core and non-core software applications, messaging collaboration software's or services and physical device hardware or software installations
Provided comprehensive support in Albaha Region with LAN, WAN, wired and wireless systems including Cisco and Microsoft products.
Deployed LAN, WAN & WLAN security solution, installation and up gradation of Cisco products in Network
Installing, configuring Troubleshooting new machines, Printers, Scanners, Data recovery, joining domain etc.
Re-engineering of enterprise network designs to meet increasing customer demands
preparation of new network technology strategies and implementation recommendations
Make trainings events for staff for new infrastructure or technology awareness.
Coordinate and maintain Contracts with Suppliers and Vendors.
Troubleshooting LAN/WAN Issues at 24*7*365 Managed Services Helpdesk.
Online, Telephonic and on the spot support of 1st 2nd and 3rd level of Networks.
Worked on Network Projects of M/s Mobilink, Warid Telecom, Descon Engineering, and Total Parco Pakistan, Coca Cola Beverages Pakistan, Motorola Pakistan, FM89 Radio, Dubai Islamic Bank, Soneri Bank & Allied Bank in Pakistan.
Configuration on 8xx, 29xx Series and different Routers of ADSL with PPPoE, PPPoA, Routed IPs, with NAT, DHCP Server, and Ethernet Dialing, and their Troubleshooting.
Router configurations with Different Routing protocols, Access Lists and VPN with IP V.4 and IP V.6.and configurations of Cisco Switches with VLANs and switch security.
Deployment of Networks from Cable Installation to Routers and Switches Configurations and their Troubleshooting and Maintenance.
Monitoring connectivity of all Clients in central region by using different NMS (Huawei NMS, Solar winds, Cisco Works) and MRTG.
Remotely Troubleshoot the Cisco Routers or visit client Premises to carry out the issues actively.
Visit Corporate client premises to deploy and integrate RF, Fiber, WiMax and DSL link into client’s network and Designing Network Solutions
Working in Corporate Support by Troubleshooting and Deployments and managing WiMax, Radio Links, Frame Relay, Fiber Links, DXX, , and ISDN, in Central Region and interact with NOC, Fiber Ops. DSL Ops. RF Ops, OMC to carry out the issues regarding links.
Configurations and Troubleshooting of Cisco routers and switches.
To interact with NOC (Network Operation Center) department to solve the Frame Relay, DXX users problems and for many other purposes. To interact with RF (Radio Frequency) department to solve the problem of Radio Links and VSAT users.
Configuring ADSL Modems, Firewalls, port forwarding and switches
VC Conducting (IP & ISDN Lines based)
Responsible to look after the 70 ports Local Network, with Active directory and ISA environment
Supporting and managing IT infrastructure of EMC Middle east and African countries