Executive
MAKEMYTRIP.COM
مجموع سنوات الخبرة :12 years, 1 أشهر
• Managing the Visa Process in a manner that exceeds Customer Expectation.
• Handling Customer queries & grievances and providing adequate remedial measures.
• Knowledge of effective customer service relevant to the travel industry.
• Keeping records of all the interactions with the Customers.
• Educating Customers through detailed explanation/demonstration.
• Remaining updated on product knowledge.
• Managing the Sales Process in a manner that exceeds Customer Expectation.
• Handling Customer queries & grievances and providing adequate remedial measures.
• Knowledge of effective Marketing strategies relevant to the Automobile industry.
• Maintaining relationship to the Customer after Sale Service.
• Keeping records of all the interactions with the Customers.
• Remaining updated on product knowledge.
• Developing creative Sales techniques
Degree- MBA with Marketing Specialization. Specialization- Marketing (72.08%) Internship- Reliance Communication. Dissertation- Evolution of Telecom technology from Voice to Data services. Scholarship- Minority Scholarship got in 2011