Assistant Team Lead
Head Digital works Pvt Ltd
مجموع سنوات الخبرة :5 years, 8 أشهر
Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
• Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
• Produced and filed reports every day to inform senior management of current activities and progress with investigations.
• Increased customer satisfaction by resolving escalation issues.
• Have a greater insight and worked mostly on Responsible gaming which emphasizes mostly on customer game play and their safety.
• Addressed customer service overflow to reduce complaints.