yasmeen shinnawi

• Responsible for supporting high-level executives and management or entire departments.
• Provides administrative support and performs numerous duties
• Scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests.
• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings and keep minutes
• Receive and screen phone calls and redirect them when appropriate
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives
• Handle confidential documents ensuring they remain secure
• Prepare invoices or financial statements and provide assistance in bookkeeping
• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
• Maintain electronic and paper records ensuring information is organized and easily accessible
• Conduct research and prepare presentations or reports as assigned

providing general clerical/administrative support including photocopying and filing
• undertaking reception duties including answering telephone and responding to queries and enquiries and dealing with visitors where appropriate on behalf of the Headteacher/Principal
taking notes at ad-hoc meetings as required
providing administrative support for examinations and attendance including data inputting
undertaking general financial administration
updating/maintaining manual/computerized record/management information systems including system maintenance/back up files and provision of reports
ordering supplies and equipment/maintain stock and classroom resources and arrange repair where necessary
assisting in the clerical arrangements for trips/school events
responsibility for pursuing pupil absence with parents including recording/ monitoring of absence and production of reports
first point of contact regarding teacher absences/contact with supply agency/associated record keeping/processing of payments
responsibility for pupil admissions - recording data/liaison other schools/class lists/timetables/management information and statistics returns

 Daily response to various business e-mails, typing letters and sending faxes .
 Booking air tickets and hotel rooms also preparing visit visas .
 Typing covering letters to the Central Bank of Kuwait for the regular reports .
 Handling the staff annual and sick leaves reports .
 Maintaining the office filing cabinet and keeping records in series .
 Ordering catering for staff monthly gatherings .
 Coordinate and communicate with HR head offices in Oman for all HR matters in Kuwait branch like health insurance and monthly attendance report .

 Coordinating with Head Office in Human Recourses matters such as handling new recruits doc and keeping track of the staff attendance records .
 Handling petty cash of the office for regular payments and office supply .
 Translating doc from Arabic to English and vise versa .

 Type & Translate all letters, memos & corresponding documents related to the top management .
 Receive, direct and relay telephone messages and fax messages .
 Direct the general public to the appropriate staff member
 Maintain GM calendar plan and schedule meetings, teleconferences and travel .
 Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at corporate events .
 Improved office efficiency by implementing filing system and introducing additional time-saving measures .
 Enhanced communication between the departments and executive team, fostering a sense of teamwork and collaboration .
 Assist in the planning and preparation of meetings, conferences and conference telephone calls.
 Preparation of status reports on weekly basis .
 Managing Interdepartmental Communication .
 Maintain an adequate inventory of office supplies
 Respond to public inquiries .
 Tickets & Hotels Bookings .
 Contacting Vendors & Suppliers to assure best service delivered .
 providing help and advice to customers using your organizations products or services .
 communicating courteously with customers by telephone, email, letter and face to face .
 investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants .
 handling customer complaints or any major incidents, such as a security issue or a customer being taken ill .
 issuing refunds or compensation to customers .
 keeping accurate records of discussions or correspondence with customers .
 Handling the monthly and quarterly incentive and commission system for the more than 400 employee .
 Analyses the sales report for whole sales team to evaluate each salesman depending on the monthly target .
 Receiving the inventory reports from the showrooms managers and Reviewing them with total numbers of sales .
 Handling the Customers feedback or complaints process .
 meeting with other managers to discuss possible improvements to customer service or for solving the Problems .
 Keeping track and handling the “Loyalty card program” of customers .
 Preparing the VIP coupons .
 Preparing the bonus, incentive and rewards for store staff according to their target achievements .

• Perform Project Coordinator related tasks.
• Deal with clients in person.
• Report and evaluate customer satisfaction.
• Analyse all Clients feedback.
• Respond to customer inquires over the Phone and in person.
• Follow up with the clients on daily basis.
• Managing the Administration of the office
• Responsible for Purchase & Maintenance of stationery, Computers, Printers, Xerox machines etc.,
• Responsible for Maintaining Perfect Filing system
• Attending Daily Telephone calls