Yasmen Bstawy

• Planned and customized tour itineraries based on clients' preferences, budgets, and travel requirements.
• Coordinated transportation, accommodation, and tour services, preparing accurate cost analyses and tour quotations.

• Handled bookings, amendments, cancellations, and provided pre-travel and on-tour support to ensure a smooth
travel experience.
• Provided customer support for flight and travel bookings in a fast-paced online travel environment.
• Handled ticket amendments, and cancellations using GDS systems (Sabre & Galileo).
• Assisted customers in comparing travel options and fare details to ensure high customer satisfaction.
• Streamlined communication processes by managing over 130 daily customer chats, addressing inquiries and
resolving issues efficiently.

• Addressed customer inquiries and service requests while upholding exceptional quality and performance standards.
• Assumed extra responsibilities by overseeing team performance and ensuring tasks were executed accurately and
punctually.
• Aided in task assignment and workload distribution among team members to facilitate daily operations.
• Offered support to both new and existing agents, ensuring workflow efficiency during busy periods.