Operational Risk Officer
TAIB Bank
Total des années d'expérience :20 years, 1 Mois
- Monitoring major and critical risk issues.
- Conducting compliance & risk assessments.
- Planning, designing and implementing an overall risk management process for the organization.
- Ability to review, analyze and come up with solutions to new risks.
- Preparing a margin trading agreement.
- Monitoring daily client over drafts reports & ensuring it’s under the risk level.
- Monitoring on monthly basis brokerage clients call recording to determine the risks.
- Conducting monthly Operational Risk reviews for Brokerage, Asset Management, Client Coverage, Human Resources, Treasury, Settlements, Customer Accounts, Physical Security & the IT department.
- Monitoring daily Short Positions report.
- Monitoring daily margin loan accounts report.
- Monitoring daily trades report.
- Monitoring daily IT logs.
2007 to 2011 TAIB Bank
Client Database Administrating Officer
Updating & maintaining the clients' data base.
Distributing & administrating the banks website inquiries.
Following up on all the accounts managers call reports.
Working with the IT to maintain the database's efficiency & accuracy.
Maintaining existing & prospect clients information.
Setting up easy to access clients lists for account managers.
Preparing professional presentations for various products.
Acting as support to relationship managers.
Coordination & support for the marketing teams.
Handling some of the duties of the Public relations Officer.
2006 to 2007 BATELCO
Customer Services - Retail Officer
Dealing with customers complaints, payments & orders
Preparing service orders
In charge of staff training when Blackberry was first introduced.
In charge of customer queries & problem solving regarding Blackberry.
Setting up Internet Connections for customers using CRM
Setting up landline connections for customer using CRM
Setting up GSM mobile connections for customers
Maintenance of an efficient filing system
Maintaining good customer relations
Preparing various data reports
2004 to 2005 BANKERS SOCIETY OF BAHRAIN
Temporary Administrator
Organizing events
Preparing & typing documents
Handling of incoming/outgoing correspondence.
Maintaining an efficient filing system
Various clerical duties
Preparing reports & arranging meetings
Academic/Professional Qualification 2004 University of Bahrain Associate Diploma in Marketing & Management
1999 Al-Hoora Secondary Girl School High School Business Certificate