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تم إلغاء حظر المستخدم بنجاح
یاسمین جمال, Project manager

یاسمین جمال

Project manager·osgtw

باكستان

بكالوريوس, Networking

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 7 أشهر

Project manager

يناير 2018 - حتى الآن

osgtw

إسلام أباد، باكستان

يناير 2018 - حتى الآن

oversee the implementation of IT infrastructure and software within the organisation.

مجال الشركة:
الصيانة التقنية
الدور الوظيفي:
تكنولوجيا المعلومات

Project Support Manager

أغسطس 2016 - يناير 2018

MFSYS

إسلام أباد، باكستان

أغسطس 2016 - يناير 2018

• Develop performance and systems models, graphs, charts and specifications to systems staff when needed.
• Train employees through planning, assigning work, addressing complaints and resolving problems. Assess and plan for availability of IT requirements with respect to the organization.
• Managing and assisting teams to manage tickets according to the Kanban board.
• Maintain Kanban sheets and ensuring smooth flow of ticket resolution and client satisfaction
• Maintain Partner relationships with Vendor.
• Point of contact for all customer escalations.
• Create strategies maximize vendor interest and Manage product launches
• Create QBRs, product reports, activity reports
• Prepare, update and manage monthly KPI reports of the team.
• Create and present strategy presentations for new and existing projects.
• Work within IT departmental structure to develop internal support policies and procedures, coordinate change and problem, asset management policies.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

IT Coordinator (Ops)

فبراير 2016 - يونيو 2016

GCSS

إسلام أباد، باكستان

فبراير 2016 - يونيو 2016

IT COORDINATOR - GCSS
• Assist technical support staff in managing tickets to SLA.
• Attend mandatory weekly team meetings as set by management
• Assist project team in planning and implementation of special projects.
• Respond to client requests in timely and accurate manner.
• Perform root cause analysis of complex system problems and provide corrective actions.
• Ensure all staffs follow established standards and guidelines.
• Analyze resource utilization, timesheet, and financial data for assigned project.
• Prioritize incoming mails and reply to non-technical inquiries.
• Provide and maintain in-depth knowledge of company policies and procedures.
• Coordinate international and domestic calls with Clients.
• Assist in the implementation of the IT plan and train the individuals

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support and Network Engineer

فبراير 2014 - ديسمبر 2015

CMPak Zong Ltd

إسلام أباد، باكستان

فبراير 2014 - ديسمبر 2015

Troubleshooting hardware/software issues
Resolving the Users Tickets in given time
Checking and resolving software issues
TMG proxy server installation and configuration
VPN installation and configuration
Printer’s installation configuration
Assist technical support staff in managing tickets to meet helpdesk service level agreement.
Assist project team in planning and implementation of special projects.
Assist in preparing technical and functional documentations for Networking.
Respond to client requests in timely and accurate manner.
Perform root cause analysis of complex system problems and provide corrective actions.
Develop performance and systems models, graphs, charts and specifications to systems staff when needed.
Ensure all staffs follow established standards and guidelines.
Analyze metrics to evaluate IT system performance and recommend improvements.
Develop vendor invoices, financial reports and monthly accruals.
Prepare memos, spreadsheets, and presentations for customers and managements.
Analyze resource utilization, timesheet, and financial data for assigned project.
Prioritize incoming mails and reply to technical inquiries.
Maintain an electronic library of user guides and training materials.
Prepare presentations and agendas for business meetings and discussions.
Provide administrative support and maintain in-depth knowledge of company policies and procedures.
Making Active Directory Reports.
Managing IT helpline
Also taken calls and generated tickets on calls.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Jr Network Engineer

يناير 2014 - أكتوبر 2014

Virtual Packet

إسلام أباد، باكستان

يناير 2014 - أكتوبر 2014

Installing new software
Installing new hardware (servers, printers, computer work stations etc)
Setting up user accounts, permissions and passwords
Overseeing security of all systems, especially the internet
Installing anti virus protection
Fixing network faults
Technical support for people using the network
Training staff on new systems
Day to day admin and monitoring of network use
Planning future improvements
Suggesting IT solutions to business problems
Making sure all IT meets industry standards
Supervising helpdesk staff

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Network Trainee

أغسطس 2013 - أكتوبر 2013

PTCL

روالبندي، باكستان

أغسطس 2013 - أكتوبر 2013

Learnt the structure of Pakistan Internet Exchange

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

FUUAST

أكتوبر 2014

أكتوبر 2014

بكالوريوس، Networking

باكستان

المعدل التراكمي (نقاط): 3.07 من 4

المعدل التراكمي (نقاط): 3.07 من 4

Teleforcast and network planning Network Simulation and Modeling TPN-1 TPN-|| Wireless networks Network Security Advance Computer Networks Data Communication
عرض المرفق

Skills

Technical Reports
Expert
Technical Reports
Expert
Pre sales
Expert
Pre sales
Expert
Customer Service
Expert
Customer Service
Expert
Timely
Expert
Timely
Expert
Management
Expert
Management
Expert
Active Directory
Intermediate
Active Directory
Intermediate
Wireshark
Intermediate
Wireshark
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
GNS3
Expert
GNS3
Expert
Packet Tracer
Expert
Packet Tracer
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Power Point
Expert
Power Point
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
customer service
Expert
customer service
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
negotiation
Expert
negotiation
Expert
mail
Expert
mail
Expert
microsoft excel
Expert
microsoft excel
Expert
mobile
Expert
mobile
Expert
teamwork
Expert
teamwork
Expert
procurement
Expert
procurement
Expert
hardware
Expert
hardware
Expert
system administration
Expert
system administration
Expert
operation
Expert
operation
Expert
project planning
Intermediate
project planning
Intermediate
planning
Expert
planning
Expert
program management
Intermediate
program management
Intermediate
project execution
Expert
project execution
Expert
problem solving
Intermediate
problem solving
Intermediate
ms project
Expert
ms project
Expert
agile project management
Expert
agile project management
Expert
Technical Reports
Expert
Technical Reports
Expert
Pre sales
Expert
Pre sales
Expert
Customer Service
Expert
Customer Service
Expert
Timely
Expert
Timely
Expert
Management
Expert
Management
Expert

اللغات

الانجليزية

متمرّس

العربية

متوسط

الباشتو

متمرّس

الأوردو

متمرّس

التدريب و الشهادات

التدريب
CCNP
Virtual Packet
May 2014
CCIE
Virtual Packet
Jan 2015
CCDA
Virtual Packet
Aug 2014
CCNA
Virtual Packet
Feb 2014

الهوايات والاهتمامات

Planting

Planted many fruits and vegs at home

Learning New Computer Apps

Learnt Many Apps like Wireshark AD Audit Solar Winds

Designing

Like to Design fabric

Sports

Basket Ball Foot Ball