Yasmina Malekzandi

• Correspondence: managing all incoming and outgoing calls, faxes, mail and emails in a professional manner to ensure messages are taken accurately and all correspondence is passed on to the persons concerned in a timely and accurate fashion.
• Filing: creating and maintaining a filing system and keeping records of all internal memos, internal reports on Marketing, Sales, receivables, Executive Board meeting, and other correspondence to ensure all required documents are available and accessible at all times
• Coordinate with different Companies and business units for collection and / or distribution of information and supporting different business units in the implementation of certain financial and operational initiatives as directed by the M.D.

• Monitoring and reviewing incoming assignable tasks within EMEA.
• Coordinating and assigning the assignable tasks according to Skills and availability.
• Auditing assignable task progress
• Managing any escalated Assignable task.
• Generates reports related to the Center’s business needs..
• Managing accounts and privileges for ACS internal applications (SIP)
• Setting up contracts on SIP application.
EMEA Internal support Help desk
• Resolve employee’s problems reported to I support Help Desk
• Provide first-level contact and problem resolution for all users, software and applications problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Courteously obtain and convey concise problem information for external and internal service personnel.
Training and Quality Improvement
• Maintain in-depth knowledge of support system
• Work with the Learning Development Group to identify available Help Desk training that will enhance and improve computing support delivered to customer.
• Perform coaching and mentoring for Support Specialist I agents as assigned.
EMEA Reporting/ Planning
Responsible for customizing reports for the higher manager needs, for utilization and planning.

As part of the customer care service team, tasks include responding to customer queries and aiding in the efficient handling of accounts and account services together with the following:
Sales/Goals Function
• Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Initiate sales and cross-sell full range of banking services to present and potential customers.
• Initiate and maintain customer contact.
Customer Service
• Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.
Bank Operations
Operations cover a wide range of activities. Following the buying and selling of financial products by the bank's traders, operations staff make sure that each transaction is:
• Cleared (funds and financial products moving between buyer and seller).
• Settled (confirmation of ownership) smoothly and accurately, The function is highly automated with new IT solutions being constantly developed.
• Managing the processes to clear and settle transactions.
• Reconciling systems by checking that the data flows from the revenue
• Generating front office to the operations systems (operations control).

Underwriting and Claims Department (Customer Care)
• Exclusive management of all tasks involved in underwriting insurance policies and processing claims
• Coordination with medical personnel, legal personnel, field representatives, insured persons, among others, for evaluation of applicants and assessment of claims
Insurance underwriting duties include:
• Determination of degree of risk from factors such as financial standing and condition of properties, and accepting or rejecting applicants accordingly
• Evaluation of policies' value and specification of applicable endorsements or ratings to ensure safe profitable distribution of risks