Quality Assurance Inspector
Expedia
Total years of experience :6 years, 2 Months
• Supervise all Transaction Monitoring Evaluating and supporting individually assigned portfolios. Responsible for the accuracy, evaluation, analysis, and overall performance of Transaction, as well as the skill development of my staff.
• Monitoring and providing input into selecting, training, developing and completing performance appraisal of workgroup (s) in accordance with the organization's policies and applicable legal requirements
• Maintain accurate metrics of direct reports of individual performance as well as overall team-level performance
• Drive initiatives to improve the quality of Training and Quality support provided at Expedia to evaluate and improve internal processes.
• Conduct meetings and 1-2-1 Quality sessions that Improve Individual performance to meet the Company standard performance level
• Evaluate the performance level of individuals and Collaborate on the execution of the Improvement action plan that drives accuracy, adherence to established quality standards and performance Evaluation
• Professional International Travel Consultant Highly experienced in solving airline complex Issues on the All GDS Flights and Aviation systems with Direct Contact with airlines Like American Airlines Emirates Air France Lufthansa and Swiss.
• International travel support universally serves foreign clients especially America, Australia and Europe.
• Demonstrated Experience in the Aviation Field, All GDS systems Amadeus. Saber. Farelogix..and Galileo
• Serving All Expedia Group websites in all Point of sale Expedia. Hotel.com, Cheap tickets, Travelocity.
• International flight problem solver, booking, and handling Complex flights.
• Handler for all Airline schedule changes And rebooking Fully aware of checking Airline cancelation change and refund policies adding OSI, Endorsements Refund, change cancelation All GDS, and directly contacting all international Airlines.
• Took GDS Course More than 3 Months Trained on systems Amadeus, saber, Farelogix and Galileo.
• Smoothly working and using GDS System book, cancel, change, refund, void.
• Fully aware of the airlines websites and GDS systems and websites.
• Administrative then Executive Assistant for a group of managers In the Union the General Secretary(Diplomatic Ambassador) of the Arab Union For Industrial Export Development for about 5 years, directly reporting assist and managing the office of the General Secretary as well as the consultant and the expert of the public relations of the Union.
• One of my achievements when I first worked in the Arab Union there have been more than five years that they didn’t made or arranged any training or program courses but I managed to organize, and re-held them back in the first year I organized and marketed for three complete training courses helped in some exhibitions and important meetings through the year.
• Preparing, Organizing, and arranging important meetings included foreigner attendances including reserving the meeting rooms and supervision on managing it and preparations before and after the meetings.
• Marketing, preparing, and Organizing training courses and programs for different employees and managers in international and national companies as well as organizing lecturers, schedules, materials, and everything related to the program courses with a day-to-day follow-up with them.
• Marketing, Designing, Organizing, and coordinating international conferences, meetings, seminars, and exhibitions
• Schedule, manage and arrange the programs for cooperating and commercial travel and hotels
• Marketing and sending invitations for a lot of international and national conferences and symposiums held in different counties.
• Record, analyze and assist in managing the expenses of the office.
• Managing and Maintaining highly organized and improved filing, records, and database system
• Sending correspondence on behalf of the General Secretary of the union the Ambassador including invitations, letters of thanks, and other follow-up connections.
• I can say that I managed to work for jumia.com through one of its campaigns, which does not accept undergraduates. I managed to pass the interview with some skills tests like the ability of fast typing reading, answer, and multitask.
• Working in this job increased my ability to be a fast learner and problem solver at the same time handling, reporting, and emailing everything just in time, as most of the time the calls are rush inbound calls, where I need to close and solve everything as well as handling the angry customer by the time the call ends.
• Best times and feelings when I solve someone's tough problem in a good way and make him totally satisfied so he gives me the highest rate with a nice comment I feel like I've made something beautiful to someone besides that I am doing my best and achieving the goal.
• This was my first job directly after high school and it was a real opportunity as they don’t accept undergraduates but, I managed to pass the interview and amaze them with my English accent and Eagerness to start My career of being independent , they saw the passion in my eyes and my eagerness to learn and give my best.
• The company used to deal only with Canadian and American Arab customers to sell and Market them a device that provides them with channels.
• I managed to sell many devices in my first month just as the same as someone who spent years in this place noting that I was the youngest and the newest in my team.
• that gave me more trust in myself and made me notice and appreciate my skills in dealing, adapting, handling, and selling to different kinds of people.