ياسمين Bessaih

• Supervising a team of account executives and sales agents.
• Account Management
• Deliver proactive account management to a portfolio of key national accounts
• Plan and attend regular update meetings with accounts
• Manage ad-hoc queries and enquiries generated by account portfolio
• Work to deploy agreements and incentives with agents that can shift market
• Liaise with internal departments to ensure rate requests are followed up and required loadings are completed in timeframes acceptable to the client
• Manage external and internal expectations
• Develop new relationships with new clients be they agents or direct consumers
• Manage and organize successful attendance at relevant trade shows and events in order to gather new leads
• Identify and evaluate agents from traditional and online environments
• Contribute to strategic planning in the selection of new business partners
• Pass on leads for business to sales executive where appropriate
• Contribute on a regular basis to internal and external marketing communications
• Develop and manage relationships with key salespeople
• Respond to queries from on specific sales initiatives relevant to their market and client

Planned and executed customer retention campaigns to maintain and improve client-business relationships. Increased sales by planning and executing marketing strategies for new client registrations. Managed customer service representative team
• Built and enhanced client relationships as well as cultivated retention and growth opportunities.
• Implemented strategic plans with a primary focus on developing and maintaining relationships with customers as well as capitalizing on new markets.
• Developed, implemented, and monitored programs to maximize revenue.
• Negotiated account commissions and mutually beneficial agreements.
• Created a culture of personal development that ensures a highly effective and multi-skilled workforce.
• Saved a business relationship from contract termination that verbally committed to another company by demonstrating a strong understanding of organizational needs and strategic direction through an interaction approach with key decision makers, resulting in re-signing a five-year contract.
• Effectively increased profitability by negotiating and securing price increases and reducing commissions paid to accounts.
• Achieved 100% of goal for securing price increases to accounts while exceeding company timeframe.

Sales Manager 02-2013 to Present
Minicabster Ltd. (North Harrow, London)
• Supervising a team of account executives and sales agents.
• Account Management
• Deliver proactive account management to a portfolio of key national accounts
• Plan and attend regular update meetings with accounts
• Manage ad-hoc queries and enquiries generated by account portfolio
• Work to deploy agreements and incentives with agents that can shift market
• Liaise with internal departments to ensure rate requests are followed up and required loadings are completed in timeframes acceptable to the client
• Manage external and internal expectations
• Develop new relationships with new clients be they agents or direct consumers
• Manage and organize successful attendance at relevant trade shows and events in order to gather new leads
• Identify and evaluate agents from traditional and online environments
• Contribute to strategic planning in the selection of new business partners
• Pass on leads for business to sales executive where appropriate
• Contribute on a regular basis to internal and external marketing communications
• Develop and manage relationships with key salespeople
• Respond to queries from on specific sales initiatives relevant to their market and client

Call Centre Manager 05-2011 to 01-2013
TNS Market Research, (Shepherd's Bush, London)
• Leading by example and encouraging within the team; a positive, 'can-do' approach - to the role, the team and the task in hand.
• Be an escalation point for customer complaints and ensure any complaints are dealt with professionally and are resolved swiftly and with appropriate empathy.
• Leading by example; always delivering a first class, professional service, going that extra mile for the customer.
• Be the primary cross-department contact, working closely with IT, Marketing etc..
• To encourage the department to communicate effectively and work as a part of a team
• To encourage the team to work and communicate effectively with different departments and third parties.
• Carrying out new staff inductions
• Planning and implementing training schedules for new members of staff.
• Actively identify barriers to providing the best possible customer experience, putting forward solutions or independently working on solutions where possible.
• Working with the Customer Service Manager to improve higher level systems and processes.
• To actively resolve day-to-day issues that may arise; escalating with other departments/third parties where necessary, identifying, prioritising and addressing potential issues that may contribute to increased volumes.
• To oversee the department in a day-to-day HR capacity; recording sickness, tardiness and dealing with day-to-day Team issues that may arise.
• Holding team meetings, and communicating key information within the team
• Ensure the CS voicemails are picked up at regular intervals throughout the day and all calls are returned by the end of the working day.
• Escalating issues or concerns to the Department Manager as necessary.

Field Marketing Manager 06-2009 to 04-2011
Open Doors Productions (Harrow, London)
• Work collaboratively with the Field Marketing team on go-to-market planning and facilitation
• Understand the market, sales and customer challenges faced within the geography and then activating and executing EMEA Marketing initiatives, programs, communications and sales tools to address these factors in an effort to attain the desired business objectives for the area.
• Adapt, activate and execute corporate campaigns to local market needs.
• Develop communications timelines and checklists for various projects.
• Work closely with Sales to understand overall objectives and strategy and identify region specific marketing initiatives.
• Manage lead generation programs to generate new prospects.
• Drive active awareness of the brand, messaging, positioning and marketing programs.
• Organize, coordinate and execute local marketing events.
• Manage VIP/promotional/agency activities with sales and clients.
• Identify case studies and work on getting approval, interviewing, drafting and developing the full story.

.
Further Career History available on request