Yasmine Boukadida

• Prepare, deliver, and assess lectures in assigned subjects.
• Provide academic guidance, mentoring, and support to students.
• Participate in departmental and faculty meetings, committees,
and events.
• Maintain accurate records of student grades, attendance, and
academic progress.
• Microsoft Office, R, STATA, LATEX very good experience.

• Greet and assist walk-in customers in Ooredoo shop.
• Understand customers needs and recommend appropriate
mobile, internet, or business solutions.
• Resolve customer complaints or escalate issues when necessary.
• Answered average of 30 calls per day, addressing customer
inquiries, solving problems and providing new product
information.
• Contacted customer to follow up on purchases, suggest new
merchandise and inform on promotions and upcoming events.
• Participate in training sessions, product launches, and
promotional campaigns.

Greet and assist walk-in customers in Ooredoo shop.

• Understand customers’ needs and recommend appropriate mobile, internet, or business solutions.

• Resolve customer complaints or escalate issues when necessary.

• Answered average of 30 calls per day, addressing customer
inquiries, solving problems and providing new product
information.

• Contacted customer to follow up on purchases, suggest new
merchandise and inform on promotions and upcoming events.

• Participate in training sessions, product launches, and
promotional campaigns.