customer service
Kohler
مجموع سنوات الخبرة :11 years, 11 أشهر
Establishing
Manage the entire Order to Cash process as an individual
Verify and ensure the completion of standard requirements of the orders (Sap Material - Description -
QTY - Month Shipment - Arrival date).
* Timely completion and communication of Order confirmations before shipment.
* Communicate the final approved Orders with Plant/DC as per calendar to enable timely execution of the
shipment.
* Make sure that orders are timely received & placed in system.
* Assign correct reason codes for root cause analysis on all KPI's.
* Print / send correct invoice layout (stamped & signed) to customer by courier.
* Coordinate with logistic team, timely dispatch of shipping invoices.
* Maintain and carry forward / cancel pervious open orders.
* Co-ordinates issues related to short/excess/damaged shipments with Logistic and Customer.
* Co-ordinates and document all relevant approved documents relating to price and quantity corrections
(short/excess/damaged) and issue credit/debit notes to the customer.
* Generation of billing documents for closed orders on daily basis.
* Ensure timely invoice creation, printing, tracking, and couriering to customers.
* Planning the warehouse inventory and assuring continuous replenishment in collaboration the sales team.
Projects:
* Setting a development plan for some plants (Egypt - Mechelen - Dammam) to improve their service to
our distributors.
* Developing monthly presentations to align the lead team with the development plan updates with plant
Others responsibilities:
* Responsible for on-boarding new hires on our roles and responsibilities.
* Developing employee hand book and presentations to help new hires better understand our roles and
responsibilities.
* Developing SOPs for the end to end process.
Verify and ensure the completion of standard requirements of the orders (Sap Material - Description -
QTY - Month Shipment - Arrival date).
* Timely completion and communication of Order confirmations before shipment.
* Communicate the final approved Orders with Plant/DC as per calendar to enable timely execution of the
shipment.
* Make sure that orders are timely received & placed in system.
* Assign correct reason codes for root cause analysis on all KPI's.
* Coordinate with logistic team, timely dispatch of shipping invoices.
* Maintain and carry forward / cancel pervious open orders.
* Co-ordinates issues related to short/excess/damaged shipments with Logistic and Customer.
* Planning the warehouse inventory and assuring continuous replenishment in collaboration the sales team.
* Planning the warehouse inventory and assuring continuous replenishment in collaboration with the sales
team.
Projects:
* Creating “Allocation Plan” report to help the team in monitoring the orders of the distributors according
to their decided share communicated by the sales team to make sure that each distributor receives his fair
share of products.
* SourceOne Key user.
Other responsibilities:
* Responsible for on-boarding new hires on our roles and responsibilities.
* Developing employee hand book and presentations to help new hires better understand our roles and
responsibilities.
* Developing SOPs for the end to end process.
Internships:
* Khalda Petroleum Company as an executive secretary for the Egyptian GM of the Digging department
for a month, and an executive secretary for the American GM for another month.
* Mobinil, as a customer service agent for 3 month.
* Hilton Hotel as a telemarketing agent for a month.
in collaboration with the