ياسمين سالم

• Supervise and coordinate a team of waitstaff during service to ensure smooth, efficient
floor operations
• Welcome and guide guests through the dining experience, maintaining a warm and
professional standard of service
• Record and relay food and beverage orders accurately, reducing errors during peak
service hours
• Liaise with kitchen and floor staff to ensure timely and seamless service delivery
• Maintain hygiene, cleanliness, and presentation standards across all dining and service
areas
• Communicate fluently in English and Swahili with a diverse, multicultural customer base
• Handle guest feedback and complaints professionally, ensuring high satisfaction and
repeat visits
• Set up and reset dining tables in line with restaurant service standards
• Upsell menu items and daily specials to enhance guest experience and support sales
targets
• Process customer payments accurately, including cash handling and POS transactions
• Train, mentor, and onboard new waitstaff on service procedures and restaurant
standards
• Assign tables and manage shift scheduling to maintain adequate floor coverage
• Monitor stock levels of service supplies and coordinate replenishment with management
• Support service delivery for events and large parties, adapting quickly to changing
needs
• Resolve escalated guest complaints beyond frontline staff capacity