retail advisor
vodafone
Total years of experience :9 years, 9 Months
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners, field services, operations and consumer affairs
manage high-volume customers
Became the lead “go-to” person for new reps and particularly challenging customers as one of the company’s primary trainers of new and established employees.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners, field services, operations and consumer affairs
manage high-volume customers
Became the lead “go-to” person for new reps and particularly challenging customers as one of the company’s primary trainers of new and established employees.
the ability to handle a variety of customer service and administrative tasks and resolve customer issues
coordinating all office functions
telephone and front-desk reception handling within a high-volume environment. Calmed upset/angry customers
handle a variety of customer service and administrative tasks and resolve customer issues
handle multitasks (e.g., data entry, filing, records management and billing, arrangements, maintain database. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work) as the assistant to the registrar and admissions offices
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Bachelor of: faculty of law Ain Shames University Studying Master in management in Canadian university