Sales Excutive
Rayna Tourism LLC
Total des années d'expérience :4 years, 2 Mois
B2B and B2C contracting.
Helping organizations obtain better brand recognition and financial growths.
Develop a growth strategy focused both on financial gain and customer satisfaction.
Promote the company’s products/services addressing or predicting clients’ objectives.
Keep records of sales, revenue, invoices etc.
Develop entry level staff into valuable sales people.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
B2B and B2C contracting, sales achievement.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
Demonstrating and presenting products.
Establishing new business, and maintaining accurate records.
Build long-term relationships with new and existing customers.
Provide trustworthy feedback and after-sales support.
Conduct research to identify new markets and customer needs.
• Provide assistance to everyday sales reservation executive, develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
• Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
• Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
• Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
• Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
• Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
• Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
• Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.
• Supervise schedule of all call volume and collaborate with convention services on everyday basis.
Manage relationships with hotels by providing high levels of customer service and account management support. Act as main point of contact with hotels verifying guest information as needed. Communicate any developments in service, products, website, or systems. Answer any incoming questions from customers (system, reservations, etc.). Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible. Provide guidance to hotels in utilizing and optimizing our systems. Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support. Ensure timely follow up with hotels provided through feedback. Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed. Ensure that all administration is completed as required.
English for Speaking Other Languages (ESOL) pass with Merit.