Operations Manager
Bayt Al Maqdes Housing
Total years of experience :30 years, 8 Months
Contribution Narrative:
• Transitioned to the position of Operations Manager, bringing fresh perspective and new ideas to influence business direction, align process with organizational vision and lead diverse teams towards common goals.
• Executive advisor, with deep skills in using strategic, economic, process and technical tools to drive business decisions.
Selected Accomplishments:
• Spearheading a team of 20 employees to handle a business turnover of $3 Million, while encouraging business to articulate its vision, strategy, and goals.
• Tightly managing the financial performance, maintaining detailed summaries and books of accounts in addition to developing MS Excel Models for quick access on business performance/ cash flows and as a support tool to professional judgment.
• Fostering effective communication with the owner and employee’s supervisor for seamless day-to-day operations. Providing the owners with realistic business updates for prompt resolutions of any business hurdles and risks.
• Enforcing a strong control mechanism to curtail asset misappropriation and streamlining processes for settling supplier payments and lessen the operational costs.
• Focusing on operational excellence, organizational agility and leadership by keeping them updated on policy changes and building staff capabilities for efficient business operations.
Contribution Narrative:
• Delivering a sincere and compassionate approach to imparting training to university
students in different engineering subjects including electronics, electromagnetic, etc.
Selected Accomplishments:
• Designing and developing innovative approaches to enhance the effectiveness of learning experience for students by delivering interactive lessons in accordance with university curriculum standards.
• Cultivating a friendly relationship with students and fostering appropriate skills and learning abilities to enable the optimum development of the student.
• Closely monitoring the progress of pupils; identifying gaps and providing feedback on pupil’s progress.
• Engaging a team of colleagues (tutors), planning student schedules with a balance that accommodates their other commitments and meet student demand.
Contribution Narrative:
• Served as a key member in enhancing student achievements; augmenting lab instructors’ performance and contributing to student learning progress.
Selected Accomplishments:
• Provided strategic inputs in devising standardized processes for lab instructors and methods for instructions while delivering lessons during lab sessions.
• Equipped physics, math, and ICT teachers in the latest and advanced teaching materials and tools for the international branch students in the school Grades (9-12).
• Planned and developed an examination template and designed procedure to evaluate results to assess, ascertain and motivate pupils to further deepen their knowledge and understanding in the subject.
• Scheduled, organized and coordinated the exams for all departments in the international section for Grades(9 -12).
Selected Accomplishments:
• Defined learning objectives and align all activities/ resources to commission effective teaching programs for advancing communication skills and help students develop their innate potential.
• Devised and facilitated teaching schedules as well as study plans/ case studies, projects and other resources in order to maintain superior learning outcomes for different engineering subjects including electronics and electromagnetic.
• Adopted a variety of approaches to maximize student participation and ensure that teaching design and delivery comply with the quality and standards of the institution.
Selected Accomplishments:
• Conceptualized and implemented strategic sales plans to advance the organization’s objectives and promote aggressive revenue, profitability and growth of the organization.
• Promoted the company’s products and services; created area sales strategies and established sales goals in liaison with the CTO and ensured the accomplishment of these goals.
• Propelled growth through adequate planning, recruitment of right talent for sales and cohesive action plans to achieve and exceed the pre-determined sales objectives.
Contribution Narrative:
• Business leader, with experience leading teams, building staff capabilities and delivering instructions based learning through a team of like-minded and well-qualified tutors in the entrepreneurial venture.
• Founded and managed Qato Tutoring, promoted and marketed the Qato Tutoring as the educator of choice - gaining solid recognition for creating a learning environment conducive to students’ high performance.
Selected Accomplishments:
• Used fact-based insights, including strategic research, statistical analysis tools and excel macros to identify trends, forecast demand and deploy profitable operations, simultaneously ascertaining higher student outcomes.
• Developed a team of 5 tutors (engineers) and trained them to impart lectures in an engaging manner, resulting in improved grades across all students.
• Motivating students to perform better, encouraging open-door communication, and handling stressful situations with grace, patience, understanding, and flexibility.
• Supported staff in achieving the institute’s objectives and facilitated in implementation of the operations and policies related to overall welfare and discipline.
Contribution Narrative&Selected Accomplishments:
• Bestowed with the instructor of the year reward by the faculty of Applied Science and Engineering for contributions in course design, instruction planning and passionate tutoring of students in Electronics, Digital Electronics, and Measurement.
Other Professional Expereinces:
• 1985 - 1989: Tutor, Computer DawnTulkarm, West bank
Master’s in Management of Information Systems, Robert Morris University- Chicago, IL (Sept 2011- May 2013) GPA: 4.00/4.00(Exceptional)
Bachelor of Applied Science, Philadelphia University -Amman, Jordan (GPA -80%) Majors -Electrical Engineering, Electronics and Communications Graduation Seminar - Optical link for voice and music using Pulse Frequency Modulation