Program manager
Road and Transport Authority
مجموع سنوات الخبرة :27 years, 2 أشهر
Top-performing Program Manager consistently sought out to reengineer troubled projects.
Directed the program with 42M USD budget and Responsible of developing roadmaps for the overall RTA branches related to
the Smart Services. Manage Program of 10+ IT projects in the domain of Application development, Application support, Technology migration, Reengineering and IT consultancy across a wide range of technologies
Participate in evaluating the services to be published through Smart channels (e.g Teller machines/Mobile/portal/..etc)
Overall planning of the assigned projects, including the scope and deliverables, work breakdown and tasks, phasing milestone, dependencies and assumptions, roles and responsibilities, teaming and staffing, project approach and standards, risk mitigation, sizing, scheduling and costing.
Ensuring the management of their portfolio related risks, practically those associated with interdependencies between projects
Tracked and communicate program status to stakeholders.
Setting up a new office From A-Z
Evaluated and secure vendor contracts for Initial phase of project through third party vendors.
Performed least cost analysis in determining project requirements.
Reduced the cost by 30% on existing arrangements by renegotiating material contracts with suppliers.
Planned, organize, and implement all aspects of the Infrastructure (Passive and active) project. (Server Room,
Communication, Network, Security, Storage, VOIP, End-user Desktop imagining, Exchange migration, File server migration,
Virtualization ( In house applications).
Tracked and communicate project status to stakeholders through weekly excel reports.
Proficiently managed the complete life cycle of planning to execution including analysis of the client requirements, translating new ideas into client’s solutions, requirements development, delivery, support, analysis and documentation. Strong commercial acumen in negotiating with the vendors, managing client expectations, onsite project coordination, project deliverables, SLAs, resource management, auditing & compliance and quality assurance. Streamlined and coordinated delivery performance with focus on quality parameters and reusability; and managed the projects.
Program Manager over all IT projects—manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with PMO processes.
Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals
Direct and managed IT projects and technical activities across multiple project sites in support of a range from $200, 000 to $35 Million infrastructure and applications projects
Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.
Worked on major IT projects (Passive and active components) like:
o Building Data centers/Network solution / Security solution: which included but not limited to cyber security areas Such as SIEM( ArcSight), IDS / IPS, VPN etc). / Systems (Microsoft, Linux, UNIX, SQL, Oracle, ..etc) / Backup Solution / Storage solution / VoIP Solution/Cloud solution/Virtualization Solution/Consolidation/Help Desk Setup/ Monitoring Systems: in addition to Passive components & ELV systems.
o Including Upgrade/Green field/Refresh/ Integration/ Migration/ Transition/ Transformation/DR/
o Applications: Oracle ERP/ SAP/Microsoft, and In-house Applications by using Different Methodologies ( Agile, Waterfall, ..)
o With different technologies such as Cisco, HPE, DELL EMC, Juniper, IBM, Oracle, VMWARE, Unix, Microsoft, Nutanix, Quantum, brocade, Citirx, Fortinet ..etc.
Monitoring and controlling P&L for the projects from execution phase to customer acceptance.
Ensured customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverable.
Key Projects & Programs Managed:
o The National-News Paper-Building Server Room & Migrate the Storgae, Servers and applications & setup the VOIP-Abu Dhbai
Program Value 3.2M| Duration: 5 months | Team Size: 10+
o Department of health - Abu Dhabi( Network /security/Storage migration and Systems integration in addition to build an in house application (Shafafiya) ( using Agile methodlogy) used by insurance companies, hospitals, clinics, and pharmacies with 900, 000 transaction per hour. Program Value 4.2M| Duration: 13 months | Team Size: 13+
o Injazat Enterprise Cloud Service(s)- cloud Solution impelementation-(Infrastructure as a Service (IaaS) : Router/VPN/DNS/Security/Load Balancer/Storage/Backup- Program Value 3.1 M| Duration: 9 months | Team Size: 13+
Program Value 2.9M| Duration: 7 months | Team Size: 11+
o Injazat Data Center Tier IV Upgrade: Replace and migrate Network and Secuirty items
Program Value: 3.2m $ | Duration: 12 months | Team Size: 17+
o Transition and Transformation Projects for multiple clients, Delivering successful outcomes for key business transformation projects via effective and pragmatic project management. e.g Cloud transformation project: moving to a Cloud and virtualised environment.( Provision of core infrastructure to extend existing environment, ready to start consuming cloud services and transitioning application workloads to the cloud).
o Abu Dhabi Food Control: structure cabling,; Network, Security and systems Migration Program Value 2.2M| Duration: 7 months | Team Size: 10+
Led a team of project managers (6 seniors and 10 project managers) as part of program management office (PMO) catering to various enterprise initiatives.
Particiapting in Project Management Organization strategy planning and development
Auditing and achieving projects delivery GP Invoicing Commitment
Developing and actualizing Projects Health-Status Dashboard and maintaining the reporting to C layers
Working on defining project management KPIs in line with company measures
Developing all required processes to interface Project Life Cycle with all related departments
Defining projects performance and health check auditing criteria and cycles
Conducting compliance review for projects life cycle gateways and progress health status
Participating in bidding process to enhance projects cost estimate, risk identification and mitigation calculations, team capacity and capabilities and providing projects delivery plans
Developed customized business strategies based on evaluated client requirements and other related factors for enhancing client satisfaction.
Collaborated with the senior management in managing multiple related projects aimed at accomplishing strategic business and organizational objectives.
Interacted with stakeholders across the organizational hierarchy as well as with external teams for maintaining seamless operations.
Optimized resource utilization by assigning project managers in managing cost, schedule and performance of component projects.
Ensured alignment of program scope with strategic business objectives by recommending modifications to fulfill identified business opportunities.
Prepared and presented various status reports for the senior management and other stakeholders to enable effective decision making.
Supporting Finance department in achieving the targeted operational profit
Extending support to Project Management Team by handling their escalations and complicated projects issues
Preparing and conducting in-house training workshops for Project Managers to enhance their performance and compliance to Best Practices Tools and Governance Models:
o SOW definition and baseline, change request process, and handovers processes
o Project schedule building, baseline and actualization
o Project Cost Management by building and tracking budget, actual costs, earn value and cost to complete ETC and EAC) analysis
Major projects/programs that I have managed:
1- Transition and transformation projects to Injazat Managed services
2- Infrastructure( Passive and active components) Migration/ Integration/ Consolidation (Applications, Systems, Network/Security, VPN, Backup, EMC & HP Storage, VIOP, monitoring, Help Desk, Virtualization, …etc)
3- Setup Disaster Recovery Sites & Building Data Centers & ELV systems
4- Oracle ERP & In-house Applications: Manage full software (Different methodologies - Agile, Waterfall, ..etc) and hardware development life cycle from requirements, design, development, and product testing and production deployment.
5- Migration to Injazat Cloud Services and Data Management Systems
6- Consultancy projects (IT strategy, IT policies, IT Procedures, IT Assessment, …etc)
7- With different technologies such as: Cisco, HPE, DELL EMC, Fortinet, Juniper, IBM, Oracle, VMWARE, Unix, Nutanix,
Quantum, Microsoft, brocade, Citirx, SAP, ..etc
Key projects managed:
1- New york university - Abu Dhabi, Audio Video, Network, Security, Safety solutions in addition to ELV systems,
Team size: 2 vendors + 25+/ Budget 35.2m USD
2- Abu Dhabi Municipality New Tier III Data Center to host 67 racks with full redundant facilities and environment monitoring tools. (Team size: 3 vendors-SC / Budget 5.62m USD)
3- Musanada: Oracle ERP Financial and HR- Design and Implement the solution ( Team size 6+ / Budget 1.1M USD)
A Total value of managed projects exceeds $100 millions
Based on the outcome of Transition/Tansformation program; set of recommended projects were taken place:
As program manager for client: DM&A- Department of Municipal Affairs involved in guiding project managers in managing portfolio related risks associated with interdependencies between projects as part of the transformation program.
Lead the implementation, development and iteration of the transformation strategy
Manage the programme for digital transformation: ensure projects are delivered within agreed quality standards, risk parameters, timescales and budgets
Interacted with the Project Manager and team prior to commitments being made on deliverables, dates and scope changes to ensure compliance to contractual parameters.
Ensure that resource is mapped adequately across programmes and that people are not over resourced.
Manage third party contributions to the programmes.
Working with the Executive Team to set clear targets and measure progress towards them.
Compiling and consolidating program deliverables of all projects and focusing on program critical path activities
Managing Program Steering Committees
Handling all escalated issues from program team that is impacting program delivery
Conducting programs health check review to ensure programs benefits achievability
Managing all troubled projects upon creating successful closure and deployment
Work with the Director of Finance and Business Development and a consulting Business Analyst to ensure the organisation has the right tools, processes and support in place to meet its business needs.
Work closely with the CRM lead to ensure that their project meets the organisation’s requirements and is delivered as part of the overall digital and IT programme.
Successfully and proactively governing the delivery of program to ensure its profitability part of annual target
Transition and transformation program for Abu Dhabi Municipalities (Abu Dhabi, Al Ain & Western Region):
Lead the organisation in maximising the opportunities of digital working cultures by shaping the skills, processes, people and tools to deliver the objectives.
Help the organisation measure its progress against its digital transformation goals and continue to map where it wishes to be in a rapidly changing landscape.
Transformation Project Office: Establish project management control processes and organize the transformation team to ensure the agreed transformation activities are completed.
Transformation Planning and Initialization: Develop and assure detailed transformation plans ready for execution by the transformation teams. Coordinate the transformation activities and schedule with the transition team to ensure interlocking at the appropriate time and place.
IT Infrastructure Transformation: Transform the necessary processes, tools, and environment from the “interim” state to the agreed “steady state”.
Application Management Transformation: Set up the methodology and tools and establish the project plan to progress the maturity level from the current level to the desired level.
Business Process Transformation: Implement best business practices, technology improvements and industry standards) to drive toward the cost reductions and performance enhancements agreed.
Portfolio Manager, I have been assigned to oversee, supervise and lead the following projects: Identify critical applications and program improvement; SOW Policies, Procedures and Standards defined and documented; Network Infrastructure assessment; Active directory & Exchange Server; Security Assessment and Risk Assessment;Win Server/Storage/Tape Assessment;Print Service Assessment; Implementation of Turn Onto Production(TOP) Processes;Enterprise management system;Engineering Model office; E-Government Infrastructure project; GIS project; and Business Continuity and Disaster Recovery Assessment projects.
Liaison with Cisco, Alcatel, Siemens, DAR-ADPI, HMRT, Thermo, ARINC and the main client Department of Civil aviation for various activities.
Establish program plan, milestones and deliverables.
Responsible for the day to day operation and management of the Department of Civil Aviation terminal 3 (DCA-T3) infrastructure Project \[Active: Network & Security & CA monitoring (Cisco Core 40, Distribution 20 and Edge switches 1400+) and Passive components\] - Budget $18.2 M.
Hands on management of teams of sub-contractors working on the project
Daily Facilitation and coordination for resources/ engineers requirements for implementation and prerequisites readiness tasks)
Monitor resources/ engineers progress on site against each task
Record progress and milestones achieved
Analyze operations and implement solutions to increase efficiency and productivity
Streamline work schedules to meet client demands
Analyze client trends and manage the improvements to the existing infrastructure
Communicated project status, including weekly reports to executive.
Special Project (Freelancer):
Alpha - Engineering & Construction Company--Netwrok infrastructure & System Implementation
I was responsible for the implementation and rollout of the software products and services into the client’s organization. This included managing the software development lifecycle and managing the network infrastrcuture requirements(Active & Passive componenets). My responsibilities also included facilitating project kick-off meetings, documenting customer requirements, resource forecasting, developing project plan (WBS), overseeing the product development QA process and creating project status reports for the stakeholders. In addition to project management, I have functioned in a dual role as methodology developer tasked with streamlining current business practices by refining and documenting internal departmental workflows, procedures and best practices.
IT Project Leader/ Senior Consultant to Support/Manage and Develop IT projects in the Middle East.
Managed teams in the delivery of major business and IT projects and the development of numerous winning proposals. Helped establishing and managing relations with long-term customers. Worked effectively across the region and in several industries including municipal services, financial services and federal government.
Involvement in in Program/Project Management, Change Management, Risk Management, Defining IT Processes, IT Procedures, System Evaluation, Package Selection, Business Re-engineering, Process Re-design, Process Improvement, IT Review, IT Assessment, Development and Implementation of IT Strategy and e-Strategy, e-Government (Designing the e-Services for Land and survey Department by recommending ESRI technologies), Developing and/or Implementing.
Systems Implementation Methodology, Training, Troubleshooting and as well as the Designing of Networks
Dealt with both the national and global business environments and therefore, this made me aware of the importance of building long - term client relationships
Managed the IT Support Department. Delivered a high quality, resilient, and responsive service to over 120 users. ( NT LAN, Client Server environment, MFGPRO applications ).
Managed all operational issues relating to the network, hardware/software including staff training and development.
Assisted in the development and maintenance of a Windows based system software program for an accounting system.
Conducted quality control of the system software and documented problems and their solutions