ياسر السيد محمد محمد الفداوي

Continuing in same role after Swiss Hospital was acquired by Shifa Group in 2025.
Providing technical support and ensuring smooth IT operations aligned with group standards.

Key Contributions:

Supported HIS, SAP to PrimeCare migration, including testing and user assistance during transition.

Handled day-to-day IT operations: users, PCs, printers, telephony, and hospital applications.

Assisted in passive infrastructure rebuild (new racks, cabling, and network expansions).

Monitored and maintained firewall, backups, and servers to ensure system availability.

Collaborated with IT Manager, vendors, and contractors during post-acquisition restructuring.

Delivered technical support for 500+ users, ensuring network stability and security compliance

- System Installation and Maintenance: Installing, configuring, and maintaining software, hardware, and networks to ensure efficient operation.
- Technical Support: Providing support for end-users by troubleshooting hardware and software issues, either remotely or in person.
- Network Administration: Ensuring the network is secure, stable, and efficient. This may include managing firewalls, routers, and VPNs.
- Data Security: Implementing security measures to protect the organizations data, including data encryption, firewall configurations, and responding to security breaches.
- System Monitoring: Monitoring systems and networks for performance issues, identifying potential problems, and resolving them proactively.
- Backup and Recovery: Ensuring proper data backup strategies are in place and managing disaster recovery efforts.
- Software Updates and Patching: Ensuring that all software systems are up to date and patched to prevent security vulnerabilities.
- Documentation: Keeping detailed records of network configurations, system installations, software versions, and other technical processes.
- Collaboration with Other Departments: Working with other departments to assess and fulfill their technological needs, ensuring technology solutions are in line with business requirements.

• Oversee and maintain the hospitals IT infrastructure, including servers, networks, and critical security
systems.
• Implement, monitor, and manage security measures using Kaspersky and FortiGate firewalls, ensuring data
protection and compliance with security policies.
-Administer SAP Basis, ensuring continuous availability, performance tuning, and regular updates of SAP
systems.
• Collaborate with internal teams to streamline IT operations, enhance systemperformance, and introduce new
technologies as needed.

-Manage Zoho Mail integration for seamless communication within the organization, ensuring email security
and reliability

• Completed an intensive 6-month training program covering CCNA and CCNP, gaining in-depth
knowledge of Cisco networking technologies, routing, switching, and network troubleshooting.
• Acquired strong practical skills in network infrastructure design, configuration, and security management,
including hands-on lab experience simulating real-world enterprise environments.
• Developed expertise in firewall management, network monitoring, and endpoint security, preparing for
professional roles in IT infrastructure and cybersecurity.
• Enhanced soft skills, professional communication, and business English, improving teamwork,
presentation, and collaboration in a professional setting.
• Learned to analyze network issues, optimize performance, and implement effective IT solutions,
combining technical knowledge with practical problem-solving.
• Gained exposure to IT project workflows and organizational communication protocols, bridging technical
expertise with professional business practices.

- Provided technical support to clients, troubleshooting network and system issues.
- Assisted with configuring routers, switches, and firewalls for small businesses.
- Delivered cybersecurity consultations, ensuring data protection and compliance.
- Installed and maintained CCTV surveillance systems including IP and analog cameras.
- Troubleshooted and configured DVR/NVR systems for real-time monitoring and recording.
- Worked with various low current systems such as access control, fire alarm, sound systems, and structured cabling.