Director Customer Support / Operations
Plum Networks Web Design
Total years of experience :10 years, 6 Months
Plum Networks Web Design (Director Customer Support / Operations)
San Diego, California, U.S.A (August 2013 - Till Present)
Duties: -
• Providing customer services for clients
• Dealing with day to day affairs (admin work).
• Dealing with emails / phone calls etc.
• Answering enquiries of clients by emails and phone.
• Dealing with data entry / research work for clients.
• Dealing with issues of customers/ clients and solving it accordingly.
• Working as Digital Sales /Marketing Engineer.
• Contributing to SEO / Web designing for websites.
• Managing / editing the websites of clients by Wordpress CMS etc.
• Contributing in planning and implementing of new ideas for business.
Butt Brothers Clothing Warehouse / Shops (Manager) (March 2012-Till Present)
Duties: -
• • Dealing with paper works / emails / phone calls etc.
• Answering enquiries from the tenants / landlords / property owners
• Making sales calls to property owners / tenants / landlords
• Providing customer services for tenants / landlords / property owners.
• Dealing with data entry / research work for clients.
• Dealing with day to day affairs (admin work) of tenants / landlords / Owners.
• Dealing with issues of customers / clients and solving it accordingly.
• Working as Digital Sales & Marketing Engineer.
• Contributing to SEO / Web designing for Visum websites.
• Managing the Visum websites by Wordpress CMS.
• Contributing in planning and implementing new ideas for business.
• Target driven approach to Sales / financial goals.
• Helping training new staff members.
The Listening Company (Sales / Customer Services Team leader)
Richmond, London, England, U.K (July 2006 -February 2010)
Duties: -
• Taking inbound Sales calls / inbound customer service calls for British companies (Big Names like BSKYB, British Gas, AOL UK, Disney, O2 etc.
• Outbound Sales calls for B2B / B2C client companies of call center.
• Making Sales for B2B clients like O2 by phone, online chat, physical visits.
• Dealing with issues of customers/ clients and solving it accordingly.
• Target driven approach to Sales / financial goals.
• Admin work (Day to Day multiple Tasks Form Filling, data entry etc.)
• Helping with training of new staff members.
K.M Weaving (Textile Business Factory) Management
Faisalabad, Pakistan (June.2003 - December.2005)
Duties:-
• Staff management / Staff 's Skill development
• Recruitment of staff / HR
• Admin Work / Accounts Handling / IT Management
• Talking to client's for business and taking orders for new projects.
• I managed team of up to 20-30 people at one shift as business was running 24\7 and keeping track of day to day business.
United Kingdom: • PGD, Business Management - (2007-2008) CCL College, London
• PGCE E-Business with Management- (2006) Middlesex University London
• PGD, Hotel /Tourism Management (2006) Empire College, London
Majors : Computer Sciences Subjects , IT Management
