ICT Technicion
2BOPCO
Total des années d'expérience :16 years, 8 Mois
Led proficient IT and Telecom support team in delivering exceptional help desk services for network, computer hardware, software, and related devices in addition preforming monthly PMs. - Conducted thorough troubleshooting of connectivity links, including optical fiber, microwave, VHF, HF, UHF, and Wi-Fi, ensuring uninterrupted operations. - Administered IP phone systems (CUCM, PBX) to facilitate efficient communication within organization. - Coordinated with ISPs and PSTN to maintain stable and reliable services, minimizing downtime and enhancing productivity.
Managed approximately more than 30 incoming calls, emails and faxes per day from customers.
Facilitated end-user training sessions on software applications, increasing employee productivity with
new tools and technologies.
Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing
downtime.
Serviced existing accounts, obtained project orders and established new accounts by planning and
organizing daily work schedule.
Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements
or repairs as needed.
Increased user satisfaction with effective communication and prompt resolution of support tickets.
Established preventative maintenance schedules for equipment, reducing unplanned downtime
associated with failures or malfunctions.
Provided remote support for offsite employees, ensuring consistent access to necessary resources while
minimizing interruptions due to technical issues.
Implemented system upgrades for improved functionality and increased security measures.
Provided comprehensive help-desk support for employees, adeptly resolving technical issues related to Active Directory, Windows, Microsoft Office, and peripherals. - Installed, configured, and maintained computer hardware and software components to ensure seamless operations. - Managed and optimized network infrastructure, including IP phone systems, VSAT, and VHF systems, ensuring uninterrupted connectivity.
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Performed network diagnostics to determine performance levels of new installations and detect faults in
existing infrastructure.
Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field
serviceable components.
Improved network reliability by troubleshooting and resolving hardware and software issues.
Supported project planning team to promptly address hardware and software problems and network
emergencies.
Collaborated with team members for successful implementation of large-scale network projects.
Collaborated with vendors to ensure timely delivery of equipment while maintaining budgetary
constraints.
Ran cabling and installed data drops for new node installations.
Traveled to remote office locations to install nodes and implement client software rollout.
Implemented remote monitoring tools to efficiently track system performance and address issues as they
arose.
Worked with outside vendors for fiber installations and service.
Provided detailed reporting on performed maintenance and repairs to support overall network health
and recovery efforts.
Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues
across departments.
Installed cabling, wireless routers and telephone systems for data communications networks.