Solutions Specialist Professional - ERP
Microsoft
Total years of experience :24 years, 10 Months
* Establishing the company’s technical vision and leads all aspects of the company’s technological development, and developing strategic plans to align technology initiatives and budget to support mission critical needs of the company.
* Defining standards, policies, procedures, measures, and organizational enhancements to meet company goals, in addition to development standards and methodologies.
* Directing the company’s strategic direction, development and future growth. Developing and monitoring department budgets and forecasts. Establishing key performance indicators.
* Identifying opportunities and risks for delivering the company's services, including identification of competitive services, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.
* Mentoring staff members in order to assist them in cultivating their skills. Delegating authority and responsibility with accountability and follow-up in order to get the best utilization from all the team members.
* Coordinating and managing tender activities across the business. Reviewing tender documentation and performing quality checks to ensure compliance with the company’s requirements, quality policies and documented processes. Selecting the tenders to apply in based on the company's strategy and needs.
* Evaluating new technologies and making recommendations and decisions on inclusion into the company development methodologies and product architecture. Researching and evaluating third party for usage in development lifecycle to aid efficiency and/or quality.
* Managing all research, development, and product design initiatives based on the market needs in MEA, in order to open new markets for new products, and enlarging services and products portfolio.
* Working in a consultative fashion with other department heads, such as finance, customer care, marketing, production and operations as an advisor of technologies that may improve their efficiency and effectiveness.
* Conducting research and case studies on leading edge technologies and making determinations on the probability of implementation. Sustaining and expanding the usage of the company's products and services.
Responsibilities
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* Top executive; managing and leading a team of technical and functional experts in different information technology disciplines to make sure organizational goals and objectives related to sales, productivity, and profitability are met. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
* Setting the IT strategy and determine the goals and objectives of the company, formulate policies, plan resource, and set overall direction in implementing strategies and business processes. Following-up to ensure the company is geared to provide state-of-the-art IT services as a leading solutions integrator, in the areas of software business solutions, telecommunication, and infrastructure.
* Actively contributes to the annual planning and budgetary process. Identifying and assessing options for the implementation of new or improved business processes and presents them, with recommendations, to decision makers at top management level.
* Opening new markets and opportunities inside and outside Egypt. Sustaining and expanding the usage of the company's products and services. Protecting and increasing a profitable revenue stream within current accounts. Ensuring all accounts has had a “touch” from time to time. Seeking out expansion opportunities to further penetrate account both high and wide.
* Developing business relationships with partners to enlarge service and products portfolio.
* Acting as a Sales Manager during critical situations; managing customers’ interactions, negotiations, and agreements for the various products and services.
* Constantly monitoring and reviewing performance metrics for achievement of objective. Reporting progress to top management.
* Staffing and directing sales executives and providing leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishing plans and strategies to expand the customer base in the marketing area and contribute to the development of training and educational programs for clients and account executives. Planning and leading marketing activities and events.
* Monitoring, identifying, coaching and improving the performance of the team. Delegating authority and responsibility with accountability and follow-up.
* Recruiting, evaluating, training, and retaining team in conjunction with HR for optimum performance.
Key Achievements
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* Established business processes that organize the relation between the different departments, and smooth the internal procedures.
* Developed technical and functional teams from scratch, managed them in effective and efficient way utilizing their time and effort, achieving high team spirit that guarantee high performance and customer satisfaction.
* Managed the implementation teams to achieve successful implementation projects that considered successful stories to the company and the customers such as: Mantrac Distribution, PGESCo, PDC, MM Group, CIC, Mercedes, El Tarek Automotive, Environmental Solutions, ACESCo, Premier, Alfa Electronics, OSCAR, Spectra, El Doha, TULIPE, Tiba Pharma, El-Rashedy, Fawry, EBC, and much more.
* Directed sales team in disaster time, on both levels of country situation and company relation with vendors. Rescued the company from partnership termination with Microsoft, and led it to be a Microsoft Gold Partner, then one of the Microsoft Managed Partners. Succeeded to achieve targets and became on the top of the vendor’s list, nominated to be partner of the year.
* Opened new markets in Gulf, and made agreements inside and outside Egypt for vertical solutions, services, and products; making the best utilization of the company facilities and resources to maximize profit.
Responsibilities
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* Formulating policies, and setting the overall IT strategy for the Ministry and all affiliated entities.
* Deriving initiatives and objectives, situating guidance principles, reviewing and approving IT business plans; making sure of their adherence to international standards, organizing priorities, and approving IT budget to achieve the set goals.
* Making partnership agreement, following-up on the execution of IT business plans, and regulates relationships with service providers.
* Providing suggestions for developing the transportation’s IT systems and infrastructure, and their execution plans. Following up the execution of the development plans to ensure the quality of deliverables and their compliance with the Ministry’s policies and strategies.
* Coordinating and managing tender activities across the business. Reviewing tender documentation and performing quality checks to ensure compliance with the Ministry’s requirements, quality policies and documented processes.
* Managing production of tender documentation, reviewing to ensure a high level of accuracy and completion prior to timely submission.
* Driving tender to successful closure, consistently delivering high impact solutions to maximize long term profitability. Monitoring tenders’ execution, internally and externally with vendors, to ensure the quality of deliverables, and the healthy relationship with the service provider.
Key Achievements
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* Standardized the IT Process at the Ministry and all affiliated entities, and gave them IT coaching and consultation. Studied the current projects, how to develop them and add new ones to enhance the Ministry capabilities and quality of service.
* Made successful agreements to serve huge projects with budget of two digits Million Dollars at Egyptian Railways’, Sea Ports Corporation, and Cairo Metro, and supervised their development.
* Managed the project of automating the Egyptian transportation using SAP, which is currently being used successfully, achieving high results in finance, supply chain, and maintenance.
* The implementation had been executed through a partnership agreement between TransIT “IT company owned by the Ministry”, and IBM.
* Gave more transparency and creditability to Ministry’s tenders and put accurate rules that resulted in highly increasing the percentage of tenders’ document sales and bidding.
Responsibilities
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* Managing complex and clustered applications storage infrastructures by facilitating increased data transfer frequency in a dynamic environment, necessitating a unified, real-time view of all the data and storage in the infrastructure on UNIX & Windows platforms.
* Monitoring and executing trouble-free and non-disruptive archiving, migration and deletion of data across all storage functions architectures and platforms. Creating turnkey disaster recovery, business continuity and information lifecycle management solutions.
* Incepting blueprint for systems administration, with demarcated database for various administration, management engineering and finance departments.
* Conceptualizing business solutions to help cut processing costs by ensuring the suitability of specific software for meeting business requirements.
* Interfacing with and training all levels of end users and data analysts, to prototype possible approaches to problems and translate raw data into informative information for management.
* Spearheading the design process involving, breaking down the main design into software modules using standard design concepts, identifying design requirements, and standardizing parameters.
* Applying physical designing, data modeling, data flow modeling, test designing concepts, coding, coordinating between the system project modules and implementation.
* Conducting customized training sessions, seminars and presentations for various departments.
Key Achievements
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* Building a new software system to automate the hiring and compensation processes across all Kuwaiti Government “37 Kuwaiti Ministry, and Governmental Sectors”, using Oracle Platform fully integrated with the back office which was Oracle E-Business Suite. The HR and Payroll software has been implemented successfully through a standard and fully automated process, part of it is published over internet and also integrated with Interactive Voice Response (IVR).
* Many Vertical Solutions had been created to match the special requirements of each governmental sector, such as; Central Employment System, Ministry Of Electricity, Ministry of Health, Ministry Of Communication, Fire Services Directorate, Prince Grant (Civil Services Commission), etc.
* Such a huge project had many team members; each group of members was responsible on specific tasks. The most important team was the one responsible on technical support because the project covers all the Kuwaiti government; making minor drifts cause disaster, and requiring support of zero time-zero errors, that put the technical support team under extremely critical situations and pressure,
* Was responsible on successfully managing team of 350 members, and in direct contact with Kuwaiti Ministers and Vice Ministers to effectively execute that software program.
* Two years of knowledge transfer to employees of country citizens from different backgrounds and with different mentalities. Successfully achieved the handover, and led the new employees to give their best performance.
Responsibilities
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* Leading a team of 35 programmers, technical support specialists, database administrators, system analysts, and other associated IT professionals to direct, manage, and supervise the designing and implementation of customized client specific systems.
* Drawing up and finalized design reports, data flow diagrams (DFD), flow-charts, entity relationship diagrams (ERD) and functional specifications.
* Reporting to the CEO pertaining to the progress of the projects, achievement of programs and milestones.
* Evaluating and identifying organizational and client requirements, to establish operating procedural standards, concurrently recommended IT infrastructure requirements and up gradations, to ensure acceptable levels of security, disaster management and data recovery plans.
* Coordinating with various departments, liaised and negotiated with vendors, suppliers and external outsourcing agents pertaining to pricing, deadlines, and timely execution of day to day operations.
* Formulating and implementing quality assurance procedures. Providing turnkey inputs for developing sales and marketing proposals for prospective customers.
* Computing man-hour estimates and modifying technical methodology to suit costing and budgets of clients.
* Analyzing prospective business scenarios and enforcing course corrections.
Key Achievements
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* Formulated and managed strong development team to successfully create a readymade ERP system named Horus, competing with international systems, and published on the internet. The ERP system works on Oracle Database in order to be able to handle mass transactions, and huge number of users.
* The ERP system targeted service, trade, and educational sectors, of Egyptian and Gulf markets, and included more than 20 integrated modules such as: Program’s Security, Contract, Installment, Real Estate, Cash, Banking, Guarantee letter, General Ledger, Accounts Payable, Accounts Receivables, Fixed Assets, Costing, Stock Control, Human Resources, Attendance, Payroll, Students Affairs, Medical affairs, Law Affairs, Students Auto-Gates, ….etc.
* In short time span the system was sold and successfully implemented at many customer sites such as: Sheraton Holding Co., Family Foods, BTC Electronics, NGVC, Multimedia-Mega-Stores, October 6th University, El Hesn Textiles, Bernasos …etc, achieving high profit to the company.
* Also many verticals were added to the system to match the special business needs such as: Real Estate, Educational Organizations, …etc.
Responsibilities
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* Development, production, administration and configuration of database applications. Establishing software standards and guidelines for application development in the department
* Interfacing with and training all levels of end users and data analysts, to prototype possible approaches to problems and translate raw data into informative information for management.
* Analyzing cost, effort performance parameters and implementing improvements based upon data collated. Supporting process improvements.
Key Achievements
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* Cut and decreased project costs by reducing fixed spending, and variable overhead spending such as: design, execution, and internal and external spending, through a variety of cost-improvement initiatives such as: connecting AutoCAD to the accounting system, and through better utilization of resources.