customer account team leader
aramex
Total years of experience :5 years, 5 Months
-manage a sales and customer service (CS) operation team, providing clearance, shipping, forwarding and transportation services for technology, oil and gas and trading segment's,
-setting the sales strategy and plan with the team members according to the segment handled by every member, and the operation capacity to handle every segment's customers requirements,
-arranging a smooth communication between CS and other supporting operation function in the company,
-achieving the profit target of the team,
-achieving the system audit requirements,
-insure the team's customers satisfaction, maintaining the customer relation, handling customer complaints and solve operation problems and keep the customer loyalty,
-follow up the receivables with the credit department to make sure it's not exceeding average credit limits per customer,
-reporting to the management on monthly basis : achieved target %, production and number of transactions per month per member, new gained customers, lost accounts with clarification,