IT Support Center and Business Continuty manager
Vodafone Egypt
Total years of experience :25 years, 9 Months
• Manage the Company Business Continuity planning function according to the Group standard and incompliance with BCP British standard BS5999
• Manage the day to day operation of the IT Support Center for internal users (8500 staff)
• Actively participate in formulating and updating the IT strategy, policies, procedures, service level agreements, and operational level agreements.
• Identify potential areas of IT Service improvement and provide recommendation for service improvements.
• Manage the staff development to prepare them for next steps in their career progression
IT Support Center and Business Continuity Manager 15/7/2005-Present
Technical Expert 1/4/2005-15/7/2005
Database & Systems Management Team Leader 12/2003-31/1/2005
Senior System Administrator 8/2001- 11/2003
System Administrator 2/1999 - 7/2001
Office Automation Specialist 9/1998 -1/1999