Infrastructure Engineer
SSSIT
Total years of experience :17 years, 7 Months
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the rollout of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.
Installing and maintaining the wired and wireless computers network.
Installing and maintaining windows servers.
Experience in Active directory, DNS and Hyper-V
Helping in IT procurement and assets custody
Experience in telephones systems and smart phones configurations
ASP.net
HTML, CSS
SQL Server Database
• Supervisor of the center.
• Responsible for pc maintenance (software/ hardware).
• Director of the center.
• Network games and software maintenance.
• PC network maintenance.
Computer maintenance technician.
Computer assembly.
Formatting PCs and installing operating system (windows).
Installing drivers and connecting pc’s to each other using the network.
Transferring the information from one pc to another via network.
2002/2003 Informatics Engineering - Department of Computing and Communications / Damascus University, Faculty of Engineering, Damascus – Syrian Arab Republic GPA: 71.65