VISA AND TRAVEL COORDINATOR (Etihad Holidays & Hala Abu Dhabi)
Etihad Airways
Total des années d'expérience :12 years, 6 Mois
Answer all incoming calls promptly, in an attentive, courteous and efficient manner and handling by email.
Handling guest inquiries about hotel services, airline, facilities, hours of operation, and local area & attractions.
Communicate with assigned clients to determine itinerary, air travel and financial considerations that best fit their needs.
Processing and qualifying Queries & Quotes for trades and direct guests (B2B & B2C bookings)
Handling Groups & FIT Bookings
Book packages while focusing on maximizing revenue and average rate using standard rate quoting scenario at all times. Always Up sell to generate more revenue.
Develop and maintain close, professional relationships with client and vendors. Identify and implement new opportunities for process improvement and service management for efficiency, providing superior service.
Handle all reservation documents and correspondence correctly and conscientiously.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Provide translation services from/to English, Arabic when requested.
Understood key principles of the company and Sales programs.
Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals.
Created positive effective selling environment and accommodated special guest requests.
Handled calls, faxes, emails, and third party websites pertaining to room reservations.
Maintained a professional appearance and attitude as the first line of positive customer service.
Resolved guest concerns or complaints in a timely, courteous and professional manner.
Met individual and departmental goals with regard to customer service, sales, phone stats and productivity.
Identified sales opportunities through individuals, corporate, wholesalers and Travel management companies.
Provided a warm welcome to guests & assist in any kind of inquiries.
Provided guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security.
Arranged V.I.P, Honeymoon amenities.
Maintained exemplary department standards of behavior and appearance and attitude.
Fostered an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Assisted with the checking in and checking out of guests.
Worked well on a diverse team and possesses strong multi-tasking abilities.
courses: Diploma of completion for cabin crew and Travel management